Account Service Representative - Night Shift

RBC; Montreal (administrative region); On-site; CAD 21,000 - 30,000; Part time

Job summary

RBC in Montreal, QC is seeking an Account Service Representative for the night shift (midnight to 8:00 AM) to perform routine data entry and online transactions with a focus on accuracy and throughput. The role requires bilingual English/French communication, strict attention to document completeness, and flexible scheduling from Sunday to Friday.

Responsibilities include processing volumes to meet benchmarks, following policies, and prioritising department needs.

Qualifications

• Bilingualism in English and French is required.
• Efficient and accurate data entry abilities.
• Client-focused approach to service delivery.
• Ability to work Sunday through Friday (up to 37h5).
• Flexibility to work night shifts 22:45–6:45 or 00:00–08:00.
• Reception/preparation of parcels.
• Ability to determine quickly the department’s priorities.

Responsibilities

• Follows standard processes and handles transactions with accuracy.
• Processes work volumes to meet SLA/KPI benchmarks.
• Ensures documents are complete and accurate in daily tasks.
• Supports change while maintaining client fulfillment.
• Adheres to risk policies and guidelines.
• Ensures proper authority review and adherence.
• Participates in coaching and team development.
• Maintains a client-first mindset in communications.

Skills

Bilingual English/French

Data entry

Client focus

Flexible schedule

Parcel reception

Problem resolution

Job description

Job Description

What is the opportunity?

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Night Shift – Midnight to 8:00AM

What will you do?

• Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.

• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.

• Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.

• Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.

• Exercises due diligence in following operational risk policies, procedures standards and guidelines.

• Ensures all authorities for the role are reviewed, understood, and adhered to.

• Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.

• Supports a client first mindset through communication and demonstrated positive behaviours

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

• Client Focus

• Efficient and accurate data entry abilities.

• Available to work from Sunday through Friday (maximum of 37h5)

• Flexibility to work from 22:45 to 6:45 or midnight to 8:00 AM

• Responsible for the reception/preparation of parcels

• Ability for problem resolution and to determine quickly the departments’ priorities

Nice-to-have

• Ability to work in high volume & strict timeframe deadlines

• Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What’s in it for you?

We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in an agile, collaborative, progressive, and high‑performing team

• The opportunity to interface with executives from many different parts of the organization

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address

1 PLACE VILLE MARIE:MONTRÉAL

City

Montréal

Country

Canada

Work hours/week

0

Employment Type

Part time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Casual

Pay Type

Salaried

Posted Date

2026-05-20

Application Deadline

2026-09-09

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.