Associate, Operations III

RBC; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution is seeking a dedicated professional to oversee complex operational processes, providing analysis and customer service support. The role involves data verification, liaising with customers, and suggesting improvements to enhance efficiency. Join a dynamic team committed to delivering exceptional service and fostering growth.

Benefits

Comprehensive total rewards, including bonuses and benefits

Leadership support for development

Flexible work/life balance options

Access to diverse job opportunities

Qualifications

• At least 1 year of experience in securities, banking, technology, or a related industry.
• Degree or diploma with relevant experience.

Responsibilities

• Provide analysis and processing support for complex operational processes.
• Liaise and support customers requiring research or problem resolution.
• Suggest process changes and system modifications.

Skills

Adaptability

Critical Thinking

Customer Service

Decision Making

Interpersonal Skills

Operational Delivery

Process Improvements

Time Management

Education

4-year degree from an accredited university

High school diploma with 3+ years of relevant experience

Job description

Job Summary

Job Description

What is the opportunity?

The primary purpose of this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based, complex, and/or highly specialized operational processes. The incumbent will review, verify, and record data into technology systems supporting department processes. Additionally, they will research, resolve, or secure requested information for other operational areas, RBC business units, external customers, or industry participants.

What will you do?

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific operational department. Review, verify, and record data into supporting technology systems. Understand department procedures and accountabilities, referring to manuals for instructions and task assignments.
• Liaise and support customers requiring research, problem resolution, or information from other departments, business units, external customers, or industry participants. Address escalated questions independently, seeking assistance from team leads or managers as needed following department procedures.
• Suggest process changes and system modifications to reduce risk or improve efficiency.
• Support manual, exception-based, complex, and highly specialized processes within a specific operations department, ensuring accurate data review, verification, and recording.
• Train and serve as a resource for other team members.

What do you need to succeed?

Must Have

• At least 1 year of experience in securities, banking, technology, or a related industry.
• A 4-year degree from an accredited university or equivalent, or a high school diploma with 3+ years of relevant experience.

Nice to Have

• Ability to handle multiple priorities in a fast-paced, deadline-driven environment.
• Understanding and ability to meet daily support needs.
• Ability to work independently and in a team.
• Customer service skills.

What’s in it for you?

We thrive on challenges, growth, and collaboration to deliver trusted advice, helping clients thrive and communities prosper. We value support, potential, making a difference, and mutual success.

• Comprehensive total rewards, including bonuses, benefits, competitive compensation, commissions, and stock options.
• Leadership support for development through coaching and opportunities.
• Opportunity to make a lasting impact.
• Work in a dynamic, collaborative, progressive, high-performing team.
• Flexible work/life balance options.
• Challenging work and increasing responsibilities.
• Access to diverse job opportunities across business areas and geographies.

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Skills, Operational Delivery, Process Improvements, Time Management.

Additional Job Details

Address: 180 Wellington St W, Toronto

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-15

Application Deadline: 2025-05-29

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we believe a diverse and inclusive workplace is key to our growth. We support our employees to perform at their best, collaborate, innovate, and grow professionally, fostering a respectful environment that promotes belonging and opportunity for all.

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