Operations Associate III

Our client, a leading financial institution in Downtown Toronto, is looking for an Operations Associate III to operate a computer terminal to verify, enter, retrieve, and edit data. Key from paper documents or other computer templates at the required speed and accuracy level. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in Role: A typical day for this role can have the candidate using different applications and tools to verify, validate, and process requests that come through various channels such as emails and forms application. This role is a mix of admin work and processing. Certain volumes and queues have different SLA expectations than others, and the candidate is expected to become comfortable with prioritizing which to work on accordingly once fully trained.

Must-Have Skills:

• Microsoft programs like Word, Excel, and Access database.
• A+ Desktop (web-based applications), Client Source.
• Ability to communicate effectively, both verbally and in writing.
• Ability to handle multiple priorities in a fast-paced and deadline-driven environment.
• Ability to work well and maintain composure under pressure.
• Ability to work well with a team or independently.

Nice-To-Have Skills:

• 2 years of job-related experience.
• Advanced experience with Excel and Access Database.
• Experience with data manipulation.

Soft Skills Required:

• Teamwork, Time management, Problem-solving, Adaptability, Empathy, Creativity, Communication, Attention to detail, Organization, Computer literacy, Data entry and management, Confidentiality, Analytical skills, Critical thinking, Excellent work ethic, Business etiquette.
• Written/Verbal communication is very important as the candidate will be communicating with different teams, departments, and with business partners at times.

Education:

• Post-Secondary Education Ideal (College/University).

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.