Associate Manager, CAF LTD

Manulife; Canada; On-site; CAD 66,000 - 110,000; Full time

Job summary

Manulife Financial Corporation's CAF LTD team seeks a Bilingual Associate Manager to lead its LTD group, ensuring effective disability management, staff development, and quality outcomes for veterans transitioning to civilian life.

Reporting to the Manager of CAF LTD and SISIP Life Insurance, the role emphasizes bilingual English/French communication, collaborative leadership, and adherence to established claims practices while driving service excellence.

Qualifications

• Minimum 2–3 years of supervisory experience.
• Strong knowledge of group disability adjudication and case management.
• Knowledge of medical terminology.
• Experience in technical training and staff development.
• Post-secondary health sciences education is helpful.

Responsibilities

• Monitor workflow, conduct performance management and hire staff.
• Ensure effective disability management practices are used.
• Provide technical support on complex claims issues.
• Conduct quality reviews to identify strengths and opportunities.
• Provide leadership and mentoring to case managers to achieve positive outcomes.
• Develop relationships with stakeholders and drive collaboration.
• Drive business and service outcomes.

Skills

Supervisory experience

Disability management

Medical terminology

Staff training & development

Leadership skills

Bilingual English/French

Problem solving & analytical

Decision making

Health recovery absences mgmt

PC skills: Word, Excel, Outlook

Education

Post-secondary education in health sciences

Tools

MS Word

Excel

Outlook

Job description

The CAF LTD and SISIP Life Team is looking for a professional leader with strong customer service skills to join their teams as a Bilingual Associate Manager – CAF LTD. Reporting to the Manager of CAF LTD and SISIP Life Insurance, the Associate Manager is accountable for the effective management of an LTD team. This includes the support and application of effective LTD management practices and procedures on the CAF LTD plan.

The CAF LTD Team is comprised of dedicated individuals who work to support veterans that have been medically released from the Canadian Armed Forces. The team routinely works with plan members who have complex medical conditions with a goal of helping them complete their transition to civilian life which may include civilian employment.

• Monitor workflow management, conduct performance management, and hire staff
• Ensure effective disability management practices are used appropriately
• Provide technical support and guidance on complex claims issues
• Contribute to a high level of quality and continuous improvement by conducting quality reviews identifying strengths and opportunities
• Provide optimum levels of leadership, encouragement, mentoring and technical support to case managers to help clients, and the operation as a whole, achieve the most positive outcomes/solutions.
• Develop and maintain effective relationships with a broad range of stakeholders including plan members, case managers, and other key internal and external parties through effective communication and utilization of a collaborative problem resolution approach
• Drive business and service outcomes

What are we looking for:

• Minimum 2-3 years of supervisory experience
• Strong technical knowledge of Group Disability adjudication, insurance products and case management practices
• Knowledgeable in medical terminology
• Experience in technical training and development of staff
• Completion of post‑secondary education in health sciences field helpful
• Exceptionally strong leadership skills
• Demonstrated ability to work collaboratively in a fast‑paced, results oriented, multiple team environment
• Excellent verbal and written communication skills in both English and French
• Excellent problem solving and analytical skills
• Results oriented with strong decision‑making ability

Attributes

• Knowledge of Manulife LTD case management processes
• Knowledge of CAF LTD specific claims management would be considered and asset
• Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment
• Experience in establishing and fostering healthy client relationships
• Strong written and oral communication skills
• Experience in coaching, mentoring, technical training, and/or developing people an asset
• Completion of post‑secondary education in health sciences field
• 3‑4 years experience managing health recovery absences
• Excellent interpersonal, motivational, influencing, negotiation and relationship‑building skills
• Demonstrated ability to work collaboratively and effectively, in a fast‑paced, results oriented, multiple team environment
• Ability to prioritize and work effectively under deadlines, balancing published service times with an appropriate customer focus.
• Superior analytical and decision‑making ability
• Flexibility to handle multiple priorities
• Demonstrated ability to achieve results
• Excellent problem solving and analytical skills
• Demonstrated ability to achieve results
• PC skills including MS Word, Excel and Outlook
• Completion of some related insurance industry courses would be an asset
• Previous Group Disability Claims experience an asset

The role being advertised is an existing vacancy.

Referenced Salary Location

カナダ,フルタイムリモート

Working Arrangement

在宅勤務

Salary range is expected to be between

$65850,00 CAD - $109750,00 CAD

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Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

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