Sr. Analyst, Source to Pay Operations

Manulife; Toronto; Hybrid; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Mental health support

Vision benefits

Disability insurance

Life and AD&D insurance

Wellness programs

Employee assistance program

Pension and retirement plans

Paid time off

Job summary

Manulife in Toronto, Ontario is seeking a Sr. Analyst, Source to Pay (S2P) Operations to provide day-to-day operational support across the S2P lifecycle and serve as the first point of contact for end users and suppliers.

You will enable P2P execution by creating requisitions, purchase orders, receipts, and invoicing end to end while ensuring accuracy, compliance, and timely communication. The role requires 3-5 years in procurement/finance/shared services and strong customer service in a

Qualifications

• 3-5 years of experience in procurement operations, finance operations, or shared services.
• Working knowledge of Source-to-Pay processes.
• Strong customer service orientation with the ability to support both internal users and external suppliers.
• Ability to manage multiple requests simultaneously in a high-volume operational environment.
• Strong attention to detail and problem-solving skills.
• Clear and professional written and verbal communication skills.

Responsibilities

• Manage day-to-day operational inquiries related to Source-to-Pay processes (e.g., requisitions, purchase orders, invoicing, supplier onboarding, payments).
• Serve as a primary contact for end-user, providing guidance on processes, system navigation, and policy adherence.
• Support supplier inquiries, helping resolve transactional issues and ensuring timely responses.
• Monitor and manage support queues, ensuring timely resolution and appropriate prioritization of requests.
• Identify when issues require escalation and coordinate with appropriate teams (e.g., platform support, procurement, finance).
• Receive finalized contracts or sourcing outputs and convert them into requisitions on behalf of stakeholders.
• Validate contract terms and details, required documentation, pricing, and category alignment prior to submitting the requisition.
• Create accurate purchase requisitions and ensure proper accounting, cost centers, tax treatment, and supplier information.
• Monitor approval workflows end-to-end, proactively nudging approvers and escalating delays to keep requests moving.
• Communicate status updates to requesters, including roadblocks, missing information, or required corrections.
• Issue purchase orders once approved and notify stakeholders and suppliers accordingly.
• Maintain a high level of service quality and accuracy throughout the process.
• Initiate and manage email confirmations for goods receipts or invoice validation.
• Validate invoice discrepancies by coordinating with required parties to resolve issues.
• Support users in navigating procurement systems and tools used across the S2P process.
• Ensure requests and transactions follow standard processes, controls, and approval requirements.
• Assist with basic data validation and issue resolution to minimize rework and delays.
• Contribute to the maintenance of process documentation, job aids, and FAQs.
• Work closely with procurement, finance, and platform support teams to resolve issues and improve outcomes.
• Provide feedback on recurring issues, pain points, and opportunities to improve processes or user experience.
• Support testing, cutover, or stabilization activities as required during system or process changes.
• Identify trends in operational issues and recommend process or communication improvements.
• Support initiatives aimed at improving efficiency, consistency, and user satisfaction across S2P operations.
• Perform additional duties as assigned to support evolving operational and business needs.

Skills

Procurement operations

Finance operations

Shared services

Customer service

Attention to detail

Communication skills

Tools

Ivalua

ServiceNow

Job description

The Sr. Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end users and suppliers.

This role acts as a first point of contact for S2P related questions, issues, and process guidance, helping resolve operational inquiries and escalating more complex issues as required.

The role supports business continuity by ensuring order and invoice requests are handled accurately, consistently, and in accordance with established processes and controls. One of the focuses is delivering white glove Procure to Pay (P2P) service, creating and managing requisitions, approvals, purchase orders, receipts, and invoicing end to end while proactively resolving roadblocks, guiding stakeholders, and ensuring a smooth, accurate, and compliant experience.

Position Responsibilities

S2P Operational Support

• Manage day-to-day operational inquiries related to Source-to-Pay processes (e.g., requisitions, purchase orders, invoicing, supplier onboarding, payments)
• Serve as a primary contact for end-user, providing guidance on processes, system navigation, and policy adherence
• Support supplier inquiries, helping resolve transactional issues and ensuring timely responses
• Monitor and manage support queues, ensuring timely resolution and appropriate prioritization of requests
• Identify when issues require escalation and coordinate with appropriate teams (e.g., platform support, procurement, finance)

P2P execution

• Receive finalized contracts or sourcing outputs and convert them into requisitions on behalf of stakeholders.
• Validate contract terms and details, required documentation, pricing, and category alignment prior to submitting the requisition.
• Create accurate purchase requisitions and ensure proper accounting, cost centers, tax treatment, and supplier information.
• Monitor approval workflows end-to-end, proactively nudging approvers and escalating delays to keep requests moving.
• Communicate status updates to requesters, including roadblocks, missing information, or required corrections.
• Issue purchase orders once approved and notify stakeholders and suppliers accordingly.
• Maintain a high level of service quality and accuracy throughout the process.
• Initiate and manage email confirmations for goods receipts or invoice validation.
• Validate invoice discrepancies by coordinating with required parties to resolve issues.

Process & System Enablement

• Support users in navigating procurement systems and tools used across the S2P process
• Ensure requests and transactions follow standard processes, controls, and approval requirements
• Assist with basic data validation and issue resolution to minimize rework and delays
• Contribute to the maintenance of process documentation, job aids, and FAQs

Stakeholder Collaboration

• Work closely with procurement, finance, and platform support teams to resolve issues and improve outcomes
• Provide feedback on recurring issues, pain points, and opportunities to improve processes or user experience
• Support testing, cutover, or stabilization activities as required during system or process changes

Continuous Improvement

• Identify trends in operational issues and recommend process or communication improvements
• Support initiatives aimed at improving efficiency, consistency, and user satisfaction across S2P operations

Additional Responsibilities

• Perform additional duties as assigned to support evolving operational and business needs

Required Qualifications

• 3-5 years of experience in procurement operations, finance operations, or shared services roles
• Working knowledge of Source-to-Pay processes
• Strong customer service orientation with the ability to support both internal users and external suppliers
• Ability to manage multiple requests simultaneously in a high-volume operational environment
• Strong attention to detail and problem-solving skills
• Clear and professional written and verbal communication skills

Preferred Experience

• Experience supporting procurement or P2P systems (e.g., Ivalua or similar platforms)
• Experience working in a large, enterprise environment
• Familiarity with ticketing or workflow tools (e.g., ServiceNow or similar)
• Experience supporting operations in a regulated environment

Success Profile

• Reliable, responsive, and service-oriented
• Comfortable working with defined processes while handling day-to-day variability
• Able to exercise judgment on when to resolve vs. elevate issues
• Team-oriented and adaptable as priorities evolve

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.