Associate Human Resources Support

Q9 Networks Inc.; Montreal; Remote; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

Employee discount

Job summary

Bell is seeking an Associate – Human Resources Support to interpret and explain HR policies, manage employee files, and resolve cases end-to-end with accuracy and empathy. The role offers remote/work-from-home flexibility and a collaborative, inclusive environment.

You will work with English and French-speaking stakeholders across Canada and support HR programs with SAP HR tools. The position emphasizes data integrity, confidentiality, and high-quality service, with standard weekday hours and

Qualifications

• Knowledge of English required; French-English interaction across Canada.
• MS Word and Excel basics.
• Excellent communication and problem-solving abilities.

Responsibilities

• Receive, analyze and process HR transactions to ensure deadlines are met.
• Support internal and external customers in the use of HR tools.
• Provide end-to-end responses using content, tools and internal resources.
• Identify gaps and propose practical HR process improvements.
• Educate employees on appropriate systems and online content.
• Interact with French- and English-speaking stakeholders across Canada.

Skills

English proficiency

MS Word (basic)

MS Excel (basic)

Communication skills

Empathy and customer service

Confidential information handling

Teamwork

Analytical skills

Tools

SAP (HR)

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands‑on delivery of the business to drive our business forward and support groups and team members across the entire organization.

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

Name and description of the hiring department

The Associate – Human Resources Support is responsible for interpreting, analyzing and explaining the company's Human Resources rules, policies and programs to internal and external clients of Bell and its affiliated companies.

The Associate is accountable for all transactions and tasks related to employee files. The Associate provides an optimal experience by being responsible for the end‑to‑end processing and resolution of simple to complex cases and issues, while ensuring that the various systems are updated.

The Associate also makes recommendations to improve work processes, ensure case resolution and that deadlines are met. Escalations may be assigned, as required, by management or other stakeholders.

Job Duties / Accountabilities

• Provide support to employees and other stakeholders, through various channels, by identifying their needs and resolving issues to deliver an optimal experience
• Receive, analyze and process transactions related to human resources programs, ensuring that corrective action is taken to avoid errors and deadlines are met
• Support internal and external customers in the use of the various tools
• Ensure end‑to‑end ownership by using the appropriate content, tools, platforms and internal resources to analyze and provide accurate, timely and complete responses
• Analyze requests using different sources and reports to document the situation in the case management tool and the various systems to ensure data integrity and make corrections if required
• Identify and evaluate problems and suggest solutions to help improve processes and the employee experience
• Assist the various teams in managing procedures and preparing various Human Resources related documentation
• Give excellent attention to detail to ensure accuracy of information and quality of response for customers and related groups
• Educate employees on appropriate systems, tools and online content, and to adapt the best responses to each situation
• Analyze various issues, identify gaps and recommend practical solutions to ensure an optimal employee experience in a consistent way
• Manage different priorities and solve problems related to evolving situations and work processes

Essential Qualifications / Competencies

• Knowledge of English required In the course of their duties, this person will be required to interact with French- and English‑speaking stakeholders across Canada
• MS Word basic
• MS Excel basic
• Ability to communicate effectively in a variety of contexts and to provide accurate, high quality information using different communication methods
• Ability to guide and advise customers while demonstrating empathy
• Ability to manage sensitive and confidential information
• Ability to work in a team and adapt to change
• Excellent analytical skills and sound judgment, with the ability to effectively assess situations and recommend appropriate solutions

Preferred Qualifications / Competencies

• Good knowledge of SAP (HR)
• Call centre experience

Working Conditions

• Working hours Monday to Friday between 8:00 am and 5:00 pm
• Adequate knowledge of French is required for positions in Quebec.

Additional Information:

• Position Type: Union
• Job Status: Regular - Full Time
• Job Location: Canada : Quebec : Verdun
• Work Arrangement: Remote
• Application Deadline: 11/01/2026
• For work arrangements that are ’Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers.