Associate General Manager

Amica Mature Lifestyles Inc.; Toronto; On-site; CAD 72,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Retirement plan contributions

Disability insurance

Wellness programs

Generous vacation entitlement

Job summary

Amica Unionville is seeking an Associate General Manager to help oversee daily operations and drive strategic initiatives across multiple departments. The role requires leadership experience in senior living, the ability to travel to Amica residences, and flexibility for evenings and weekends.

You will partner with the General Manager to implement business strategies, manage budgets, and mentor teams while ensuring exceptional resident and family experiences.

Qualifications

• 3–5 years of proven leadership in a senior living residence or similar environment.
• Ability to work flexible hours including some evenings and weekends.
• Willingness to travel to experience operations at other Amica residences.

Responsibilities

• Assist the General Manager with day-to-day operations of the residence.
• Oversee one or more departments (e.g., wellness, culinary, maintenance, administration, or life enrichment).
• Represent the General Manager in their absence and participate in the manager-on-duty rotation.

Skills

Leadership experience

People management

Customer service orientation

Communication skills

Job description

ASSOCIATE GENERAL MANAGER

Amica Unionville

Full Time

Cantonese Speaking Preferred

Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.

• Expected Salary Range: $72,000 - $95,000
• Maximum Bonus Potential: 15% of base pay, that rewards exceptional performance.
• Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability, and employee wellness programs.
• Vacation: Generous annual vacation entitlement, aligned with company policy.

Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.

Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

Values

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A day in the life of an Associate General Manager

You will assist the General Manager with management of day-to-day operations within the residence. You will help with the execution of business strategies, plans and programs. As the Associate General Manager, you will be responsible for not only your department but another department or two in the building. The decision as to which departments you will oversee will be based on the needs of the business. This could include wellness and care, culinary, maintenance, administration, or life enrichment. You will act on behalf of the General Manager in their absence and participate in the manager on duty rotation as well as responding to any emergencies that may arise.

Flexibility is critical. You will be available to travel within a reasonable distance to experience operations in other Amica residences, stretch real life skills and provide assistance filling in during a GM’s absence at another residence.

Other duties include

• Collaborate with other department leaders on various business objectives.
• Learn, assist with achieving and assist with reporting on the residence’s budget.
• Support the recruitment process within the residence, supporting posting, prescreening, selection and onboarding best practices.
• Conduct informative tours of the residence to families, potential residents, general public, and others as required.
• Identify and effectively solution questions/concerns from residents, their families and team members.
• Support consistent adherence to company policies, programs, procedures, and best practices in each functional area.

How do I qualify?

You must have:

• Three to five years of proven leadership success of a minimum of one department in a senior living residence leading teams with strong customer focus.
• Ability to work flexible hours (some evenings and weekends will be required).
• Willingness to travel to experience various operational environments as required.

What we are looking for

• Excellent interpersonal skills with the ability to motivate and collaborate. This includes but is not limited to residents, families, team members and regional support team members.
• Superior oral, written and listening communication skills.
• Demonstrated ability to develop others and mentor their career growth.
• Ability to provide effective, constructive feedback.
• Experience with creating developmental/performance improvement plans, and demonstrated follow through.
• Strong financial acumen and understanding of metrics.
• Ability to create strategies aligned with organizational plans and deliver on measurable objectives.
• An independent, self-starting leader who excels in a team environment.
• Demonstrated passion and drive for improvement.

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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