General Manager

Amica Mature Lifestyles Inc.; West Vancouver; On-site; CAD 100,000 - 131,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Wellness program

Job summary

Amica West Vancouver is seeking a General Manager to oversee daily operations of the community, ensuring high-quality care and service. You will provide leadership across management, clinical operations, and front-line staff while steering budgets, marketing plans, and occupancy strategies to meet business goals.

The role requires a minimum of five years in senior management within hospitality or retirement settings, with strong interpersonal and strategic leadership skills to shape a thriving

Qualifications

• Strong interpersonal and leadership capabilities.
• Experience mentoring and developing future leaders.
• Solid financial acumen and budget management.
• Ability to align team goals with organizational strategy.

Responsibilities

• Oversee day-to-day operations of the community to ensure high-quality care and service.
• Lead management, supervision, and clinical leadership.
• Develop and monitor operating budgets and marketing plans.
• Recruitment and staffing planning for the community.
• Drive occupancy strategies and community growth.

Skills

Interpersonal skills

Leadership development

Financial acumen

Strategic planning

Team leadership

Communication

Mentoring

Change management

Education

Certificate in Health Care Administration, Business Administration or equivalent experience

Job description

Job Description

GENERAL MANAGER

Amica West Vancouver

Full Time

Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.
Expected Salary Range: $100,000 - $131,000
Maximum Bonus Potential: 25% of base pay, that rewards exceptional performance.
Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability, and employee wellness programs.
Vacation: Generous annual vacation entitlement, aligned with company policy.
Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.

Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A day in the life of a General Manager:

As the General Manager you are responsible for the day-to-day operations of the community ensuring the provision of high quality care and service; management, supervision and clinical leadership; execution of business strategies, plans and programs; developing and monitoring community management and front line staff; annual operating and capital budgets and supporting marketing plans in the promotion of Amica Senior Lifestyles and the Community towards favorable occupancy.

Other duties include:

• Collaborating with department heads, forecasting budget requirements for corporate office approval.
• Leading the process with Corporate Sales & Marketing to develop an understanding of the needs of the customers and market served. Lead the marketing plan development, as well as ongoing reviews and revisions as necessary to respond to changing market conditions.
• Determining staffing requirements, ensuring the recruitment process and selection criteria meet the needs of the community.
• Conducting tours of the Community to families, potential residents, government officials, public-at-large, and others as required.
• Actively lead the development of future leaders in the team. Identify high potential performers and ensure development plans are in place and executed. Communicate high potentials to Regional Operations Manager to ensure visibility within the organization.
• Ensuring policies, programs, procedures and practices in each functional area are carried out consistently and accurately.

How do I qualify?

You must have:

• Certificate in Health Care Administration, Business Administration or equivalent experience.
• A minimum of five (5) years senior management experience in the hospitality field or retirement community.
• Experience in a residential care setting, with education in gerontology would be an asset.
• Ability to work flexible hours (some evenings and weekends are required).

What we are looking for:

• Excellent interpersonal skills with the ability to motivate and collaborate with various workgroups.
• Demonstrated ability to develop leaders, mentor their growth and ensure development is ongoing.
• Drive to coach, develop and hold accountable managers and front line employees.
• Ability to accurately assess the performance level of managers. Ability to provide constructive feedback and create developmental / performance improvement plans where necessary. Commitment to follow through with developmental activities.
• Proven ability to create succession plans, to provide direction or training to ensure employees are prepared for future roles/projects, and to mentor upcoming leaders in the Amica way.
• Demonstrates strong financial acumen.
• Superior oral, written and listening communication skills.
• Ability to create strategies aligned with organizational plans and execute to deliver on measurable objectives.
• Demonstrated ability to align priorities with organizational strategic direction as well as assisting direct reports to design action plans supporting these priorities.
• An independent, capable leader who excels in a team environment.
• Ability to unify team on common goals.
• Demonstrated passion and drive for improvement.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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