Community Operations Manager

Amica Mature Lifestyles Inc.; Vancouver; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health, dental, and and*

Job summary

Amica Arbutus Manor seeks a Community Operations Manager to lead daily community operations, payroll and benefits, and administrative services. You will partner with the General Manager to guide long-term strategies, policies and staffing, while ensuring top-tier resident and employee service in a senior living setting.

The role requires strong leadership, Excel proficiency, and experience managing payroll, benefits, and multiple departments.

Qualifications

• Diploma or certificate in bookkeeping or managerial accounting with administrative experience in hospitality.
• Post secondary education in hospitality or business management or related field.
• Experience with accounting/payroll systems and staff management.
• Fluent English communication and strong business writing skills.

Responsibilities

• Oversee day-to-day operations including office, concierge, payroll, benefits, housekeeping and billing.
• Develop and implement short- and long-term strategies, policies and procedures for the community.
• Administer payroll, accounts receivable/payable, and staff recruitment and hiring.
• Lead the concierge and housekeeping departments with scheduling, training and performance management.
• Support marketing and sales efforts and participate in corporate initiatives.
• Participate in weekend manager on duty rotation and budget processes.

Skills

Leadership

Customer service

Microsoft Excel

Team management

Conflict resolution

Education

Diploma or certificate in bookkeeping or managerial accounting

Post secondary education in hospitality or business management

Tools

Microsoft Excel

Job description

Job Description

COMMUNITY OPERATIONS MANAGER

Amica Arbutus Manor

Contract Full - Time ( 18 months)

Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.
Expected Salary Range: $56,000 - $70,000
Maximum Bonus Potential: 10% of base pay, that rewards exceptional performance.
Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability,and employee wellness programs.
Vacation: Generous annual vacation entitlement, aligned with company policy.
Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.

Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A day in the life of the Community Operations Manager:

Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting.Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

Other Job Duties:

• Administers payroll, accounts receivable, accounts payable
• Administers hiring and recruitment process including new hire paperwork
• Administers HR functions, including personnel files, training compliance and department minutes
• Completes general administrative work requirements as assigned
• Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
• Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
• Performs regular audits of concierge/housekeeping team
• Participates in budget process as directed
• Supporting Marketing & sales where required
• Participates in corporate initiatives as requested
• Participates in weekend manager on duty rotation
• Other duties as required

How do I qualify?

You must have:

• Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
• Post secondary education in hospitality, business management, or related filed
• Experience with accounting/payroll systems
• Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
• Ability to communicate fluently in English
• Proven ability to manage and lead others
• Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

What we are looking for:

• Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards
• Customer service driven with a passion for working with seniors
• Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
• Willingness to participate in corporate initiatives and weekend manager on duty rotation
• Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
• Capable of basic troubleshooting of computer systems, including networking and office equipment
• Competent team-builder with coaching and conflict resolution skills

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.