Associate Executive Housekeeper

Banff Centre for Arts and Creativity; Banff; On-site; CAD 51,000 - 74,000; Full time

Job summary

An established industry player in the arts and creativity sector is seeking an Associate Executive Housekeeper. This pivotal role involves overseeing housekeeping operations, ensuring customer satisfaction, and managing a dedicated team. The ideal candidate will possess strong leadership skills and a commitment to maintaining high standards of cleanliness and organization. This permanent, full-time position offers competitive salary and benefits, including professional development opportunities and a supportive work environment. Join a team that values creativity and excellence, and make a significant impact in a vibrant community.

Benefits

Paid Vacation Days

Extended Medical and Dental

Pension Plan

Staff Housing Options

Professional Development

Employee Assistance Program

Health Care Spending Account

Discounts at Cafeteria

Onsite Fitness Facilities

Qualifications

• 3+ years of experience in housekeeping operations and team supervision.
• Strong communication skills and ability to manage large teams.

Responsibilities

• Oversee housekeeping operations and manage staff performance.
• Ensure compliance with service standards and inventory management.

Skills

Team Management

Communication Skills

Budgeting

Customer Service

Physical Fitness

Education

Secondary School Completion

Tools

Property Management System (PMS)

Job description

Associate Executive Housekeeper

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Housekeeping and Custodial Department of the Banff Centre is looking for an Associate Executive Housekeeper to assist the Executive Housekeeper in achieving all Housekeeping and Custodial objectives. This includes ensuring daily functions are completed, customer satisfaction is maintained, and cleanliness, inventory control, and budget goals are met. The Associate Executive Housekeeper is a positive and encouraging motivator, responsible for managing and training Housekeeping and Custodial Supervisors and staff. The ideal candidate is a clear communicator with proven leadership skills.

Specific Accountabilities

1. Plan, organize, and oversee the duties of Housekeeping and Custodial departments to ensure smooth and efficient operations.
2. Assist with hiring, training, and managing employee performance.
3. Comply with all aspects of the collective agreement and collaborate with Human Resources as needed.
4. Manage payroll, time tracking, and scheduling to ensure coverage and budget adherence.
5. Conduct and participate in department meetings to ensure team understanding of objectives and duties.
6. Respond to guest needs sensitively, following established service standards.
7. Work with occupancy forecasts to assist in staffing planning.
8. Prepare daily work sheets, assign shifts, and oversee housekeeping floaters.
9. Order supplies and manage inventory for linens, cleaning supplies, amenities, and equipment.
10. Coordinate with Guest Services, Conference Services, and Program Delivery staff on daily tasks, reports, and special requests.
11. Manage Lost and Found inventory.
12. Act on behalf of the Executive Housekeeper in their absence.
13. Ensure a safe and positive work environment aligned with Banff Centre policies.

Qualifications and Educational Requirements

1. Secondary school completion.
2. Strong written and verbal communication skills.
3. Physical ability to lift and carry up to fifty pounds.
4. Supervisory experience with large teams and positive employee relations.
5. At least 3 years’ experience in a similar role with knowledge of housekeeping operations.
6. Understanding of budgeting and cost control.
7. Knowledge of Property Management System (PMS) software is an asset.
8. WHMIS Certification.

Employment Terms & Benefits

• This is a permanent, full-time position, subject to a 6-month probationary period, governed by management/PSP employment terms.
• Salary range: $51,731 to $73,983, based on experience.
• Benefits include twenty paid vacation days, four personal days, extended medical and dental, and a pension plan.
• Additional benefits include staff housing options (availability permitting), professional development, Employee Assistance Program, health care spending account, discounts at staff cafeteria and restaurants, and onsite fitness facilities (first month free for new staff).

Application Process

• We are accepting applications until a suitable candidate is found.
• Successful candidates must pass a criminal record check before final employment approval.
• Candidates must be legally eligible to work in Canada; assistance with work authorization is not provided.