Associate, Dispatch

Aecon Group Inc.; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Job summary

Aecon Group Inc. is seeking a Dispatch Associate to support the dispatch of telecommunications technicians across Canada. Reporting to the Control Center Manager, you will provide administrative and clerical support, manage emails and calls, and help coordinate field work with our ATSI unit.

Fluency in French and English, strong organizational skills, and proficiency with Microsoft Office are essential. The role involves flexible hours, including evenings and weekends, and a collaborative,

Qualifications

• Excellent interpersonal and communication skills.
• Fluency in French and English (spoken and written).
• Strong organizational and multi-tasking skills.
• Excellent computer skills, experience with Microsoft Office.
• Ability to work under pressure with deadlines and minimal supervision.
• Flexible hours including evenings and weekends are an asset.

Responsibilities

• Provide administrative and clerical support quickly and accurately.
• Dispatch telecommunications technicians by email and/or phone for work across Canada.
• Manage emails, phone calls or requests.
• Learn, interpret and apply the organization's policies, rules and regulations.
• Maintain and organize document files.
• Assist other staff members with office tasks as required.
• Perform other duties and responsibilities assigned by supervisor or manager.

Skills

Interpersonal communication

Bilingual English/French

Organizational skills

Microsoft Office

Work under pressure

Flexible hours

Tools

Microsoft Office

Job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture.

We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career — you’ll help build what matters to enable future generations to thrive.

At Aecon, You Can Count On

• Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
• Integrity. We lead by example, with humility and courage.
• Accountability. We’re passionate about delivering on our commitments.
• Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon We

• Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
• Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
• Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
• Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement — values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future.

Aecon Technical Solutions Inc. (ATSI) employs highly trained technicians to deliver telecommunications and technology infrastructure installations across residential, retail, commercial, institutional, and hospitality environments. ATSI is well-positioned to support clients with reliable, high-quality installation and service solutions tailored to evolving telecom needs.

ATSI, a key business unit within Aecon Utilities, delivers large-scale telecommunications infrastructure programs, providing end-to-end installation, maintenance, sales, and customer-focused service solutions. Through reliable, high-quality execution across diverse technologies and markets, ATSI plays a critical role in keeping people and businesses connected while supporting the evolution of essential infrastructure.

Reporting to the Control Center Manager, the Dispatch Associate will be responsible for performing a variety of administrative tasks to support the dispatch of telecommunications technicians.

What You’ll Do Here

• Provide administrative and clerical support quickly and accurately.
• Dispatch telecommunications technicians by email and/or phone for work across Canada.
• Manage emails, phone calls or requests.
• Learn, interpret and apply the organization's policies, rules and regulations.
• Maintain and organize document files.
• Assist other staff members with office tasks as required.
• Perform other duties and responsibilities assigned by supervisor or manager.

What You Bring To The Team

• Excellent interpersonal and communication skills.
• Fluency in French and English (spoken and written).
• Strong organizational and multi-tasking skills.
• Excellent computer skills, experience with Microsoft Office.
• Ability to work under pressure with focus on deadlines, initiative and minimal supervision.
• Experience in administration and distribution is an asset.
• Flexible working hours, including evenings and/or weekends.

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.