Associate Director, Operational Resilience & BCM- Strategy

RBC; Toronto; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Total rewards

Mentoring program

Impactful work

Collaborative culture

Flexible schedule

Job summary

RBC in Toronto is seeking an seasoned operational resilience and BCM professional to drive the enterprise resilience agenda within Group Risk Management. You will collaborate with 1LOD teams and business units to design and govern strategic programs across platforms.

The role requires 10–12 years in resilience, strong regulatory knowledge, and proven ability to translate benchmarks into actionable roadmaps.

Qualifications

• 10-12 years of experience in Operational Resilience, BCM, or NFR within large financial institutions.
• Experience designing enterprise-wide resilience frameworks and transformation programs.
• Strong knowledge of global BCM, Operational Resilience, disaster recovery, and incident management.
• Excellent written and verbal communication with senior management.
• Ability to track metrics, measure maturity, and report strategic outcomes.

Responsibilities

• Support development and execution of the multi-year resilience and BCM program roadmap.
• Help establish governance structures, milestones, and maturity models.
• Track progress and report maturity across platforms and units.
• Research industry best practices and translate benchmarks into strategy.
• Collaborate with platforms and teams to support strategy execution.
• Communicate resilience strategy and program outcomes to senior stakeholders.
• Identify strategic adjustments to address evolving risks.

Skills

Operational Resilience

Business Continuity Management

Non-Financial Risk

Regulatory Knowledge

Stakeholder Communication

Analytics & Metrics

Education

MBA

FRM

CFA

CBCI

DRI International Certification

Job description

Job Description

The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization.

WHAT WILL YOU DO?

• Support development and execution of the multi-year operational resilience and BCM strategic program roadmap across enterprise platforms
• Assist in establishing program governance structures, milestones, and maturity models aligned with regulatory and business objectives
• Track and report on program progress and maturity progression across assigned platforms and business units
• Research and evaluate emerging industry best practices in operational resilience and BCM
• Support participation in industry platforms and professional organizations to inform program enhancements
• Collaborate with platforms, business functions, and Operational Resilience & BCM teams to support strategic program execution and stakeholder alignment
• Support communication of resilience strategy, maturity progression, and program outcomes to senior management and key stakeholders
• Identify and recommend strategic adjustments to address emerging operational risks and evolving business priorities

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 10-12 years of experience in Operational Resilience, Business Continuity Management, or Non-Financial Risk within large, complex financial institutions, with demonstrated experience supporting transformation and strategic uplift initiatives
• Proven capability in designing and implementing enterprise-wide resilience and BCM frameworks, including strategic roadmaps, maturity models, and transformation programs
• Demonstrated experience researching and evaluating industry best practices and translating external benchmarks into organizational strategy
• Strong understanding of global regulatory requirements related to BCM, Operational Resilience, disaster recovery, and incident management
• Excellent written and verbal communication skills with the ability to articulate strategic concepts to senior management and cross-functional partners
• Strong analytical skills with experience tracking metrics, measuring maturity progression, and reporting on strategic program outcomes

Nice-to-have

• MBA, FRM, CFA, CBCI, DRI International
• Experience establishing enterprise monitoring, reporting, and metrics frameworks for BCM outcomes and compliance
• Proven ability to work effectively with cross-functional and cross-platform teams on BCM initiatives
• Familiarity with BCM tools, platforms, and technology solutions that enhance execution and reporting

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions
• Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office
• Opportunities to influence strategic decisions at the enterprise level
• Flexible work/life balance options and a progressive, inclusive workplace culture

Job Skills

• Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-09-07

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.