Associate Director - Health Vancouver

Lookout Housing and Health; New Westminster; On-site; CAD 59,000 - 63,000; Full time

Job summary

Lookout Housing and Health Society in Vancouver, BC seeks an Associate Director to provide the highest level of support to Health and Housing Operations in the region. You will lead development, planning, design and delivery of Lookout’s services to vulnerable adults under the Strategic Plan, ensuring services align with agency goals and minimize barriers.

The role requires guiding staff, delivering training, maintaining compliance with health and safety standards, and coordinating with

Qualifications

• University degree in social services or related field is required.
• Several years in non-profit program management with staff oversight.
• First Aid and Crisis Intervention training are required.
• Criminal record clearance for Vulnerable Sector checks.
• Valid BC Driver’s License is required.

Responsibilities

• Lead and develop health and housing programs within the region.
• Ensure regulatory compliance and health & safety standards are met.
• Provide staff training, supervision and performance oversight.
• Coordinate with community partners and stakeholders.
• Monitor budgets and assist in strategic planning and reporting.

Skills

Supervisory leadership

Communication skills

Project management

Strategic planning

Analytical skills

Budget management

Education

University degree in social services

3+ years non-profit program management

First Aid Training Certificate

Criminal Record Clearance

Valid BC Driver’s License

Tools

Microsoft 365

SAP

Job description

Date: Sep 15, 2026

Location: New Westminster, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time - Temporary

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Based in Vancouver BC

Salary

Hourly $43.17 - $46.99

Shift is Monday through Friday 08:00-16:00 Hours

Position Summary

Reporting to the Director of Health, this position provides the highest level of support to both Health and HousingOperations within the region assigned. Key duties and responsibilities include assisting, supporting, developing, planning, design and delivery of Lookout’s services to vulnerable adults under the Strategic Plan and ongoing work plans. The Associate Director ensures all clients receive the appropriate service and that staff receive the appropriate training; that the goals and philosophy of the Society and programs are met; maintain a minimal-barrier, open door service to adults who are disenfranchised from other services.

Qualification & Requirement

Education, Training And Experience

• Completion of a university degree in social services or related field
• Three (3) years of recent related experience working in a non-profit environment including at least two (2) years’ experience in managing programs and overseeing personnel or an equivalent combination of education, training and experience
• Must have current Basic First Aid Training Certificate; Crisis Intervention Skills Training
• Criminal Record Clearance – Vulnerable Sector
• Must be bondable
• Must have a valid class 5 BC Driver’s License

Skills And Abilities

• Demonstrated strong ability to work effectively with others in a supervisory position
• Demonstrated excellent communication skills, both verbal and written
• Demonstrated ability to manage large workload with multiple priorities
• Demonstrated excellent planning and organizational skills
• Demonstrated good judgment skills, tact and discretion
• Demonstrated knowledge/familiarity/experience with related resources such as welfare system, mental health system, and addiction support organizations
• Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment and maintain appropriate client/worker boundaries
• Demonstrated research and analytic skills to investigate and resolve issues and recommend solutions
• Demonstrated knowledge of non-profit funding streams and meeting deliverables for multiple stakeholders
• Demonstrated computer literacy and competency skills, including but not limited to Microsoft 365 and SAP
• Ability to gather, summarize and interpret stats and data for strategic growth and operational efficiency
• Demonstrated ability to plan, manage and lead large scale projects, including housing, shelter and health-based programs
• Demonstrated ability to work independently with minimal direction
• Demonstrated ability to provide work direction
• Job required good physical and mental health
• Proficient at working with computers and operation of equipment related to the job

Job Duties

• Assists the development of Service Programs, and supports the development of organizational systems to reflect program roles and contractual obligations
• Ensures and builds operations that comply with all required regulations such as but not limited to Occupational Health and Safety, and WHMIS
• Investigates complaints, trends, assignments and accepts suggestions concerning the operations of programs, and instigates the appropriate action or refer the recommended action to the related Director
• Assists with providing operations input for development proposals
• Ensures and upholds comprehensive regulatory adherence, implementation, and compliance across all operations
• Supports diverse programs with unique operational needs, deliverables and guest complexities
• Contributes to strategic planning, innovation and growth of regional operations
• Assists with developing, fostering and overseeing collaborative partnerships that enhance operational services and strategic initiatives
• Monitors expenditure statements monthly and makes budget recommendations to the related Director.
• Assists in the development of necessary documentation and reporting systems to maintain accurate records and communication
• Assists with providing operational input on new and ongoing property management and concerns. Monitors and supports the development of efficient Preventative Maintenance Programs to meet financial and resident needs as well as governing regulations
• Participates in and ensures that site leadership contribute fully into the activities related to COR, COA, PQI, and RASIC etc. Trauma Informed Practice and Unbreakable Wellness, and any other wellness programs as defined
• Ensures that operations comply with all required regulations and Contractual agreements, Health and Safety Standards and Regulations including WHMIS
• Assist the Director of Health in attaining the Societies strategic goals both for health and housing operations. Assist in the development of policy statements, reviews and enforces operating policy and procedures, recommending policy changes to the Director of Health
• Ensures clients receive the pertinent services, and that the goals of each program are met. Revises services, and develops services/programs/ activities not currently offered; works co-operatively with such services, shares resources, arranges access to resources of other services
• Ensures clients' rights of privacy and confidentiality are maintained in accord with policy, and as required by law or contractual agreement. Ensures compliance with FIOPPA and PIPA
• Develops staffing plans and recommends staffing levels to accomplish objectives, including revisions to staffing levels as necessary as operational requirements change
• Participates as a member of the leadership team by attending meetings and serving on committees as required; liaises closely with other Lookout programs, ensuring co-ordination; co-operatively identifies and addresses service needs
• Assists and maintains contacts with community partners and government agencies, donor and volunteer groups and other supporters
• Participates in the development and management of a well-integrated peer/ volunteer/student program providing appropriate feedback
• Responsible for complying with and contributing to all aspects of health and safety program
• Other duties as required.

Closing Date

Applications will be accepted until September 22, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds.