Medical Care Aid

Lookout Housing and Health Society; Surrey; Hybrid; CAD 41,000 - 45,000; Full time

Job summary

Lookout Housing and Health Society is seeking a Medical Care Aide to support guests with complex health needs in a residential setting. You will assist with activities of daily living, administer medications per policy, and help manage daily routines.

Role requires respirator fit testing readiness and adherence to COR health and safety standards. Shifts Tue–Sat, 7.5 hours, with a $29.62–$31.40 hourly rate under the Collective Agreement. September 24, 2026 closing date.

Qualifications

• Recent, related experience of at least one (1) year or an equivalent combination of education, training and experience.
• Care Aide Certificate and BC Care Aide Registration.
• Current Occupational First Aid Level 1 Certificate.
• Food Safe.
• Crisis Intervention Skills Training.
• Naloxone Training.
• Criminal Record Clearance – Vulnerable Sector.

Responsibilities

• Receives requests for emergency relief coverage and coordinates relief staff.
• Inputs casual availability updates into the employee database and tracks changes.
• Maintains call and attendance records for casual staff.
• Communicates with staff by phone and email regarding callouts.
• Gathers and compiles information as required.
• Assists guests with activities of daily living and instrumental activities of daily living.
• Follows care plans and health and safety policies; documents observations.

Skills

Care setting experience

Observation skills

Communication

Teamwork

Physical ability

Time management

Boundary maintenance

Problem solving

Education

Care Aide Certificate

BC Care Aide Registration

Occupational First Aid Level 1

Food Safe

Crisis Intervention Training

Naloxone Training

Criminal Record Clearance – Vulnerable Sector

Job description

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Company: Lookout Housing and Health Society

Employment Status

Full Time- Permanent

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

ABI 91st Avenue

Days and Hours of work

Tuesday through Saturday
Shift times will be 0730 - 1550 Hours
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

Under the direction of the Program Manager or designate, the Medical Care Aide will provide support to guests with complex needs who may be experiencing deteriorating physical health, in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The Medical Care Aide will ensure respectful and dignified personalized supports for varying levels of required care including activities of daily living and instrumental activities of daily living in a residential setting, ultimately supporting individuals to age in place as desired.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Receives requests for emergency relief coverage, allocates and calls in relief staff to fill vacancies resulting from unfilled positions, in accordance with Lookout’s Casual Availability Policy and Procedure and the Collective Agreement
• Inputs casual availability updates into employee database (Success Factors) and tracks any changes by running reports and notifying Site Manager or designate
• Performs record management such as call records and attendance records as related to casual staff
• Corresponds to staff directly during telephone callouts and conversations as well as corresponds electronically through email
• Gathers and compiles information as required
• Assists guests with their activities of daily living such as feeding, transferring in an out of a bed or chair, bathing, skin care, oral hygiene and toileting.
• Assists guests with their instrumental activities of daily living such as cleaning and sanitizing personal spaces, changing and making beds, doing laundry, keeping various personal supplies organized and stocked.
• Follows care plans and leadership directives according to policies and procedures.
• Documents observations and activities as appropriate to the guests care plan.
• Provides feedback and input regarding guest needs and progress, with a heavy emphasis on medical needs.
• Plans, prepares and serves meals, and shops for groceries.
• Administers medication to clients and provides medication reminders, in accordance with established policy.
• Completes and maintains records and documentation related to the operations, such as statistics, progress reports, and daily logs.
• Participates in, and contributes to various guest-focused social and recreational activities. May include the accompaniment of clients to shopping, appointments or leisure activities.
• Supports staff, students and volunteers as appropriate.
• Responsible for complying with and contributing to all aspects of health and safety program
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Performs other duties as required.

Qualifications & Competence

• Recent, related experience of at least one (1) year / an equivalent combination of education, training and experience / 2 years in a residential care/mental health setting including community work experience / other qualifications determined to be reasonable and relevant to the work
• Care Aide Certificate and BC Care Aide Registration
• Current Occupational First Aid Level 1 Certificate
• Food Safe
• Crisis Intervention Skills Training
• Naloxone Training
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

• Knowledge/familiarity with related resources such as Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Physical ability to carry out the duties of the position
• Ability to manage, prioritize and organize workload
• Ability to operate related equipment
• Home management and organization skills
• Ability to work independently and in cooperation with others in a team environment
• Conflict resolution and crisis intervention skills
• Demonstrated ability to communicate effectively and clearly, both verbally and in writing
• Must understand and maintain guest/worker boundaries
• Ability to analyze and resolve problems
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks

Closing Date

Applications will be accepted until September 24, 2026 at 5:00 pm