Program Support Worker

Lookout Housing and Health Society; Surrey; Hybrid; CAD 45,000 - 48,000; Part time

Job summary

Lookout Housing and Health Society is seeking a part-time permanent Program Support Worker in Surrey to support tenants, conduct intake, and coordinate resources for guests with mental, developmental, and/or physical disabilities. You will operate within the organization’s ethics and COR health and safety standards.

The role requires respirator fit testing and a clean-shaven face to ensure proper seals; the position involves community interaction, documentation, and occasional driving for

Qualifications

• Diploma in Community Social Services or equivalent.
• Grade 12 education plus relevant experience or equivalent.
• Familiarity with community resources, addiction, mental health and harm reduction.

Responsibilities

• Participate in tenant intakes and provide support services.
• Identify challenges for tenants, develop service plans, crisis intervention, and manage finances and medication.
• Support basic needs, work with individuals long-term, complete required paperwork and data.

Skills

Crisis Intervention

Communication

Organization

Teamwork

Education

Diploma in Community Social Services

Grade 12 education

Job description

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Company: Lookout Housing and Health Society

Employment Status

Part Time - Permanent

Location

ABI 91st Avenue

Days and Hours of work

Friday through Saturday
Shift times will be 2300 - 0700 Hours
Shifts are 7.5hours in length
Days of rest shall be consecutive. Schedule may change with two weeks' notice
Probationary/qualifying period will be 488 hours with mid and end point reviews

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout's Code of Ethics. The Program Support Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing Resource that meets the mental, developmental and/or physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Services
• Minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience
• Familiarity with community resources, particularly addiction, mental health, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Must have Class 5 driver's License, Drivers Abstract and Business Insurance
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Ability to understand and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance for the Vulnerable Sector

Closing Date

Applications will be accepted until September 22, 2026 at 5:00pm