Associate Director - Health Fraser

Lookout Housing and Health; New Westminster; On-site; CAD 59,000 - 65,000; Full time

Job summary

Lookout Housing and Health Society is seeking an Associate Director to support health and housing operations in the assigned region. You will supervise staff, plan and design services, and ensure programs meet goals under the society’s strategic plan.

Key duties include ensuring regulatory adherence, developing policies, and maintaining client privacy. The role requires leadership, strong communication, and experience managing large projects in a non-profit setting.

Qualifications

• University degree in social services or related field.
• Three years of recent related experience in a non-profit environment including at least two years in managing programs and overseeing personnel.
• Must have current First Aid and Crisis Intervention training.
• Criminal Record Clearance – Vulnerable Sector.
• Must have a valid BC Driver's License.

Responsibilities

• Assist development of service programs and support organizational systems for contractual obligations.
• Ensure operations comply with Health and Safety, WHMIS and regulations.
• Investigate complaints, trends, and assign actions to the Director.
• Provide operational input for proposals and policy recommendations.
• Support collaboration with community partners and government agencies.

Skills

Supervisory experience

Communication skills

Project management

Budgeting

Data analysis

Education

University degree in social services or related field

Tools

Microsoft 365

SAP

Job description

Date

Sep 15, 2026

Location

New Westminster, BC, CA

Based in Fraser BC

Company

Lookout Housing and Health Society

Employment Status

Full Time - Temporary

Salary

Hourly $43.17 - $46.99

Shift

Monday through Friday 08:00-16:00 Hours

Position Summary

Reporting to the Director of Health, this position provides the highest level of support to both Health and HousingOperations within the region assigned. Key duties and responsibilities include assisting, supporting, developing,planning, design and delivery of Lookout’s services to vulnerable adults under the Strategic Plan and ongoingwork plans. The Associate Director ensures all clients receive the appropriate service and that staff receive theappropriate training; that the goals and philosophy of the Society and programs are met; maintain a minimal-barrier, open door service to adults who are disenfranchised from other services.

About the Organization

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Education, Training And Experience

• Completion of a university degree in social services or related field
• Three (3) years of recent related experience working in a non-profit environment including at least two (2)years’ experience in managing programs and overseeing personnel or an equivalent combination of education,training and experience
• Must have current Basic First Aid Training Certificate; Crisis Intervention Skills Training
• Criminal Record Clearance – Vulnerable Sector
• Must have a bondable
• Must have a valid class 5 BC Driver’s License

Skills And Abilities

• Demonstrated strong ability to work effectively with others in a supervisory position
• Demonstrated excellent communication skills, both verbal and written
• Demonstrated ability to manage large workload with multiple priorities
• Demonstrated excellent planning and organizational skills
• Demonstrated good judgment skills, tact and discretion
• Demonstrated knowledge/familiarity/experience with related resources such as welfare system, mental healthsystem, and addiction support organizations
• Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment andmaintain appropriate client/worker boundaries
• Demonstrated research and analytic skills to investigate and resolve issues and recommend solutions
• Demonstrated knowledge of non-profit funding streams and meeting deliverables for multiple stakeholders
• Demonstrated computer literacy and competency skills, including but not limited to Microsoft 365 and SAP
• Ability to gather, summarize and interpret stats and data for strategic growth and operational efficiency
• Demonstrated ability to plan, manage and lead large scale projects, including housing, shelter and health-based programs
• Demonstrated ability to work independently with minimal direction
• Demonstrated ability to provide work direction
• Job required good physical and mental health
• Proficient at working with computers and operation of equipment related to the job

Job Duties

• Assists the development of Service Programs, and supports the development of organizational systems toreflect program roles and contractual obligations
• Ensures and builds operations that comply with all required regulations such as but not limited to OccupationalHealth and Safety, and WHMIS
• Investigates complaints, trends, assignments and accepts suggestions concerning the operations of programs,and instigates the appropriate action or refer the recommended action to the related Director
• Assists with providing operations input for development proposals
• Ensures and upholds comprehensive regulatory adherence, implementation, and compliance across alloperations
• Supports diverse programs with unique operational needs, deliverables and guest complexities
• Contributes to strategic planning, innovation and growth of regional operations
• Assists with developing, fostering and overseeing collaborative partnerships that enhance operational servicesand strategic initiatives
• Monitors expenditure statements monthly and makes budget recommendations to the related Director.
• Assists in the development of necessary documentation and reporting systems to maintain accurate recordsand communication
• Assists with providing operational input on new and ongoing property management and concerns. Monitors andsupports the development of efficient Preventative Maintenance Programs to meet financial and resident needs aswell as governing regulations
• Participates in and ensures that site leadership contribute fully into the activities related to COR, COA, PQI, andRASIC etc. Trauma Informed Practice and Unbreakable Wellness, and any other wellness programs as defined
• Ensures that operations comply with all required regulations and Contractual agreements, Health and SafetyStandards and Regulations including WHMIS
• Assist the Director of Health in attaining the Societies strategic goals both for health and housing operations. Assists in the development of policy statements, reviews and enforces operating policy and procedures,recommending policy changes to the Director of Health
• Ensures clients receive the pertinent services, and that the goals of each program are met. Revises services,and develops services/programs/ activities not currently offered; works co-operatively with such services, sharesresources, arranges access to resources of other services
• Ensures clients' rights of privacy and confidentiality are maintained in accord with policy, and as required bylaw or contractual agreement. Ensures compliance with FIOPPA and PIPA
• Develops staffing plans and recommends staffing levels to accomplish objectives, including revisions to staffinglevels as necessary as operational requirements change
• Participates as a member of the leadership team by attending meetings and serving on committees asrequired; liaises closely with other Lookout programs, ensuring co-ordination; co-operatively identifies andaddresses service needs
• Assists and maintains contacts with community partners and government agencies, donor and volunteergroups and other supporters
• Participates in the development and management of a well-integrated peer/ volunteer/student programproviding appropriate feedback
• Responsible for complying with and contributing to all aspects of health and safety program
• Other duties as required.

Closing Date

Applications will be accepted until September 22, 2026 at 5:00 pm

Company Culture & Diversity

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.