Program Support Worker

Lookout Housing and Health; Abbotsford; On-site; CAD 45,000 - 48,000; Part time

Job summary

Lookout Housing and Health Society is seeking a Part Time - Permanent Program Support Worker in Abbotsford, BC. The role involves accepting referrals, conducting tenant intakes, orienting guests, and providing resources to meet mental, developmental, and physical needs.

The position requires respirator fit testing, compliance with WorkSafeBC health and safety requirements, and a clean-shaven face for proper respirator seal.

Qualifications

• Diploma in Community Social Services is required.
• Grade 12 education plus two years of related experience.
• Familiarity with community resources, particularly addiction, mental health, and harm reduction.
• First Aid Level 1 Certificate is required.
• Class 5 driver’s license with valid license, driving abstract, and business insurance.
• Ability to work independently or in a team and handle stress.

Responsibilities

• Participate in tenant intakes and provide support services and assessments.
• Identify challenges for tenants and develop service plans; crisis intervention; administer finances and medications.
• Ensure basic needs are met by working with individuals on a long-term basis.
• Complete required paperwork and maintain data for statistics and evaluation.
• Assist with volunteers and practicum students on site.
• Some external work may occur; driving may be needed at times.
• Assist clients with activities of daily living (feeding, lifts/transfers, grooming, toileting).
• Maintain health and safety compliance; sleeping during shifts is not permitted.
• Follow health and safety program requirements.

Skills

Crisis Intervention

Communication skills

Time management

Documentation

Stress management

Education

Diploma in Community Social Services

Grade 12 + 2 years experience

Job description

Date: Sep 14, 2026

Location: Abbotsford, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Part Time - Permanent

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Sumas ABI

Days and Hours of Work

Sunday through Monday

Shift times will be 2300 - 0700 Hours

Shifts are 7.5hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Program Support Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing Resource that meets the mental, developmental and/or physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Services
• Minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience
• Familiarity with community resources, particularly addiction, mental health, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Must have Class 5 driver's License, Drivers Abstract and Business Insurance
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workloadExcellent communication, writing, documentation, and organizational skills
• Ability to understand and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance for the Vulnerable Sector

Closing Date

Applications will be accepted until September 22, 2026 at 5:00pm