Associate Director, Communications (H&A)

Queen's University; Kingston; On-site; CAD 90,000 - 120,000; Full time

Job summary

Queen's University in Kingston, Ontario, invites applications for an Associate Director of Communications within Housing and Ancillary Services. The role leads communications programs, oversees digital and print materials, and coordinates with Student Affairs and University Relations to reach diverse audiences of students, partners and guests.

The Associate Director leads a team of Communications and Marketing Coordinators, conducts market research, reviews analytics, and manages external

Qualifications

• Advanced knowledge of and experience writing for various audiences and formats with high competence in editing and proofreading.
• Experience developing, coordinating and implementing comprehensive communications programs.
• Ability to manage external vendors to create marketing and communications products for diverse stakeholder groups.
• Experience leading a team of coordinators and collaborating with other university departments.

Responsibilities

• Develop, coordinate, and implement Housing and Ancillary Services communications and marketing programs.
• Lead a team of Communications and Marketing Coordinators and work with Student Affairs and University Relations.
• Conduct market research, analyze analytics, and create strategic plans to address changes and opportunities.
• Oversee digital communications, website coordination, and printed materials.
• Manage external vendors to produce communications products for various audiences.
• Occasionally work evenings and weekends; position is in-person in Kingston.

Skills

Strategic communications

Marketing communications

Writing & editing

Digital communications

Team leadership

Job description

The Housing and Ancillary Services (H&A) team manages over 5,000 student beds in 18 residence buildings, as well as Community Housing, our off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.

Reporting to the Executive Director, Housing and Ancillary Services, the Associate Director, Communications serves as a member of the Housing and Ancillary Services Executive Team, responsible for the development, coordination, facilitation and implementation of Housing and Ancillary Services’ communication and marketing programs. The Associate Director oversees several strategic initiatives and tactics, including digital communications, website coordination, and printed materials, and will manage external vendors as required to create marketing and communications products for various stakeholder groups.

The Associate Director oversees the development and dissemination of messaging to a wide range of audiences, including prospective and current students, campus community members, guests, visitors and business partners which needs to resonate and connect with each audience effectively. The Associate Director leads a team of Communication and Marketing Coordinators to achieve departmental goals and works closely with colleagues in Student Affairs and University Relations. This position performs market research, reviews analytics, and creates strategic plans to address changes and opportunities. Advanced knowledge of, and experience writing for various audiences and formats with high competence in editing and proofreading is required.

Note: The schedule for this position requires the incumbent to work occasional evenings and weekends. This is an in-person position located in Kingston.