Associate, Dasher Efficiency - Canada Strategy & Operations

DoorDash; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading logistics company as a Strategy & Operations Associate, where you'll optimize delivery efficiency and collaborate across teams. This hybrid role in Toronto offers the chance to drive impactful changes and grow within a dynamic environment.

Benefits

Premium Healthcare

Wellness Expense Reimbursement

Paid Parental Leave

Qualifications

• 2+ years of experience in operations, consulting, or related fields.
• Comfortable pulling and modeling large datasets.

Responsibilities

• Manage efficiency of Dashers on the road.
• Analyze operational and financial impacts of decisions.
• Collaborate across teams to deliver results.

Skills

Data Analysis

Project Management

Communication

Problem Solving

Education

Bachelor's Degree

Tools

SQL

Job description

About the Team

DoorDash is looking for top talent to play a pivotal role in growing our business in Canada! We are looking for someone who is excited about joining a fast-paced environment and driving our next wave of growth.

The Canadian DoorDash Dasher Logistic team is focused on supplying the roads with the right Dashers to fulfill demand, and reinvesting efficiencies from Dasher cost and Active efficiency to fuel growth.

About the Role

The Strategy & Operations Associate role is for self-motivated, curious, and ownership-minded individuals who think through a dasher-first lens, thrive on solving complex problems using data, collaborate across all levels of the organization, and execute their ideas efficiently.

We are hiring an Associate for our Dasher Logistics team in Canada to manage the efficiency of Dashers on the road. To be specific, optimizing the number of deliveries completed by a Dasher per active hour is our key metric to monitor for this role. We expect this Associate to bring ideas to the table and take charge of their day-to-day operations to drive positive and scalable results to the business.

This individual will be tasked with finding the root cause behind the historical efficiency movements while also ensuring we have accurate future forecasting views. In tandem, they will take a solution-oriented mindset, owning end-to-end tests, rollouts, and process and/or product implementation to help achieve these forecasts.

You will work with cross-functional partners across marketing, finance, analytics, product, and engineering to deliver results. Therefore, you should have confident and clear communication skills, and not shy away from assigning actions or deliverables to other colleagues where needed. You will work with cross-border partners from our core team or other high-speed growth countries to share learnings and/or adopt their processes accordingly.

We operate in a hybrid model, and our office is located in downtown Toronto with the opportunity to travel abroad.

You’re excited about this opportunity because you will…

• Analyze. You’ll assess the operational and financial impacts of your decisions and iterate based on data. You’ll build models, frameworks, processes, and much more.
• Strategize. From first principles, you’ll develop the optimal strategy for achieving efficiency in operations. You’ll sign up for ambitious goals to improve the quality of deliveries.
• Build. You’ll have your fingerprints on all DoorDash operations. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new.
• Lead and collaborate. This role will lean into strategic, cross-functional projects with partners from different geos to ensure success during each quarter.
• Experiment. Run tests and scale insights. Embrace the challenge of having multiple paths forward and no right answer. Growing a business in a competitive market will not be easy.

We’re excited about you because…

• You're an operator. You have a talent for managing complex projects, converting high-level goals into action, and converting insights into scalable processes.
• You love data. You are excited to dig into data and can solve the toughest problems with reason and logic. You're comfortable pulling and modelling large datasets and have experience working on SQL.
• You have 2+ years of experience in operations, technology, consulting, strategy, business development, banking, analytics, high-growth or early-stage startup experience, or related experience and a bachelor's degree or higher.
• You can get things done. You can prioritize, communicate, execute, and synthesize - be it the result of your day-to-day or of experiments you’ll run to achieve your goals.
• You are curious. You are a learner, and can structure your thoughts, learnings, findings and wins. You work hard to understand how your work overlaps and impacts other parts of the business, and you are motivated by delivering impact.
• You're unafraid of uncharted territory. Rapid change is exciting to you, and you excel in new environments. You are resilient and can pivot on the fly to support constantly shifting flag poles. You can operate under ambiguity and don’t need perfect information to keep moving forward.
• You're a team player. You can not only work on your key OKRs but also make room at the table, find a balance between your goals and company-wide goals.
• You are collaborative. You will take the whole group along, you will keep everyone informed, and always proactively contribute to the team without the manager’s ask.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.