Bilingual Customer Care Representative (Contract Position) - Urgently Hiring!

Stellantis; Ontario; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive sector is seeking a Bilingual Customer Care Representative for a contract position in Ontario. The role involves managing customer and dealer concerns, ensuring exceptional service delivery, and collaborating with internal departments. Candidates should possess strong bilingual communication skills and a commitment to customer satisfaction.

Qualifications

• Strong communication skills in both English and French.
• Ability to manage customer concerns effectively.
• Experience in a customer service environment is preferred.

Responsibilities

• Manage customer and dealer concerns at the contact centre.
• Research and respond to customer inquiries.
• Collaborate with various departments to meet customer needs.

Skills

Customer Service

Bilingual Communication

Problem Solving

Teamwork

Job description

The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.

Responsibilities will include :

• reading the customer’s file in its entirety
• researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
• working with various departments within FCA Canada to ensure the customer’s needs are met
• contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
• being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

In this position the Bilingual Customer Care Representative (contract position) will work remotely from within the Province of Ontario.

Stellantis / FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

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Bilingual Customer Care Representative • -, Ontario, Canada