Associate Customer Support Specialist

The Boeing Company; Mirabel; On-site; CAD 60,000 - 75,000; Full time

Job summary

The Boeing Company is seeking an Associate Customer Support Specialist in Mirabel, Canada. The role involves managing customer orders, resolving claims, and ensuring timely order processing. Candidates should have 2-4 years of experience in customer support and strong communication skills in both English and French. This position is 100% onsite, focused on collaboration within the operational teams to meet customer needs.

Qualifications

• 2-4 years of related work experience.
• Fluent in English & French.
• Experience in Program Management and Customer Support.

Responsibilities

• Reviews customer purchase orders to assess requirements.
• Monitors and expedites high complexity orders.
• Resolves customer claims with internal departments.

Skills

Excellent communication skills

Ability to multi-task

Proficient in MS Office

Problem-solving skills

Numeric reasoning

Education

Associate Degree in Business

High School Diploma

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services, Distribution Business, is looking for an Associate Customer Support Specialist (Level 2) to join our team in Mirabel, Canada.

This position is expected to be 100% onsite. The selected candidate will be required to work on site at the above location.

Position Responsibilities:

• Reviews of customer purchase orders to assess requirements.

• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

• Performs research in Cardex (ERP) to potentially resolve order issues.

• Reviews and actions open orders that are pending resolution.

• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

• Monitors / Expedites orders with high complexity and urgency.

• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.

• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.

• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills/Experience):

• 2-4 years of related work experience

• Experience in Program Management and/or Customer Support

• Excellent communication skills, both written and verbal

• Ability to work in a very fast-faced environment with a high degree of accuracy

• Ability to effectively multi-task and manage multiple competing priorities

• Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

• Fluent in English & French (i.e. reading, writing, and verbal communication)

Preferred Qualifications (Desired Skills/Experience):

• Associate Degree in Business or High School Diploma

• Experience in aerospace hardware sales

• Experience in managing high-volume reporting and data analysis

• Knowledge of the aerospace/aviation industry

• Strong problem-solving skills

• Proficiency in numeric reasoning and mathematical skills

This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Applications for this position will be accepted until Jun. 26, 2025

Export Control Details: Non – US based job

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.