Associate, Customer Care (Bilingual French/English)

Hyundai Capital; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic and collaborative team at a leading automotive finance company, where your bilingual skills in French and English will shine. As a Bilingual Associate in Customer Care, you will play a crucial role in providing exceptional service to customers across various brands. This position offers a fast-paced environment where you can enhance customer satisfaction, resolve issues, and build positive relationships. If you are self-motivated and enjoy engaging with clients, this opportunity is perfect for you to make a meaningful impact and grow your career.

Qualifications

• Experience in customer-facing roles or call centers.
• Automotive finance experience is a plus.

Responsibilities

• Handle calls and emails regarding lease and loan accounts.
• Provide effective solutions to customer inquiries.
• Achieve key performance indicators for customer satisfaction.

Skills

Fluency in French

Fluency in English

Customer service experience

Problem-solving skills

Relationship building

Education

College diploma

University degree

Job description

Job Description - Associate, Customer Care (Bilingual French/English) (250000A1)

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We operate under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Proposition and Culture: Our employees contribute daily to a culture that is fast-paced, dynamic, energized, agile, and collaborative. We foster a connected, fun, positive, and rewarding environment through various employee programs and office designs, where employees feel appreciated, proud, and invested in HCCA's success.

Global Presence: Hyundai Capital has offices worldwide, including South Korea, the U.S., China, the U.K., Germany, and Brazil. Our work environments reflect our core values: simplicity, collaboration, elements of nature, and symmetry, to maintain a consistent global identity.

The Bilingual Associate, Customer Care, will provide exceptional customer service in French and English by efficiently handling calls, emails, and escalation cases across Hyundai, Kia, and Genesis brands. The role requires meeting all SLAs and supporting the Senior and Manager, Customer Care, with various tasks. The position involves rotating shifts between 8:30 am and 8 pm EST.

Responsibilities:

• Respond to incoming calls and emails regarding lease and loan accounts, updating the servicing system with detailed notes.
• Identify customer questions, concerns, and complaints with empathy, providing effective solutions and maintaining professionalism to build rapport.
• Achieve or surpass key performance indicators.
• Enhance customer satisfaction, turning frustrated clients into repeat customers.
• Escalate issues appropriately and follow up with customers and dealers on resolution statuses.
• Manage Customer Care queues, letter generation, and other system tasks.

Qualifications:

• Previous experience in a customer-facing role or call center preferred.
• Automotive finance experience is advantageous.
• Experience in a corporate environment is preferred.

Education & Certification:

• College diploma or university degree preferred.

Skills & Abilities:

• Fluency in French and English is required, with clear verbal and written communication skills in both languages.
• Ability to build positive relationships with internal and external stakeholders.
• Self-motivated, team-oriented, and results-driven.
• Flexible to work day, evening, and weekend shifts.
• Independent worker with proactive problem-solving skills.

Hyundai Capital Canada Inc. is committed to accessibility and offers accommodations upon request for candidates during the selection process.