Associate, Customer Care (Bilingual French/English)

Hyundai Capital; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic and collaborative team at a leading automotive finance company as a Bilingual Associate in Customer Care. This role offers the opportunity to provide exceptional service in both French and English, handling customer inquiries and building lasting relationships. With a focus on professionalism and customer satisfaction, you'll thrive in a fast-paced environment that values your contributions. Enjoy flexible working hours and be part of a culture that promotes growth and success. If you're self-motivated and passionate about helping others, this position is perfect for you!

Qualifications

• Experience in customer-facing roles or call centers preferred.
• Automotive finance experience is advantageous.

Responsibilities

• Respond to calls and emails regarding lease and loan accounts.
• Identify customer concerns and provide effective solutions.
• Achieve or surpass key performance indicators.

Skills

Fluent in French

Fluent in English

Customer service

Problem-solving

Relationship-building

Education

College diploma

University degree

Job description

Job Description - Associate, Customer Care (Bilingual French/English) (250000A1)

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We operate under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Proposition and Culture: Our employees contribute daily to a culture that is fast-paced, dynamic, energized, agile, and collaborative. We foster a connected, fun, positive, and rewarding environment where employees feel appreciated, proud, and invested in HCCA's success.

Global Presence: Hyundai Capital has offices worldwide, including South Korea, the US, China, the UK, Germany, and Brazil. Our work environments reflect our core values: simplicity, collaboration, elements of nature, and symmetry, creating a consistent global identity.

The Bilingual Associate, Customer Care, will provide exceptional customer service in French and English by efficiently handling calls, emails, and escalations for Hyundai, Kia, and Genesis brands. The role requires meeting SLAs and supporting senior team members. The position involves rotating shifts between 8:30 am and 8 pm EST.

Responsibilities:

• Respond to calls and emails regarding lease and loan accounts, updating the system with detailed notes.
• Identify customer concerns and provide prompt, courteous, and effective solutions, maintaining professionalism and building rapport.
• Achieve or surpass key performance indicators.
• Resolve issues to enhance customer satisfaction and loyalty.
• Escalate complex matters and follow up on resolutions with customers and dealers.
• Manage queues, generate letters, and perform other system tasks.

Qualifications:

• Experience in customer-facing roles or call centers preferred.
• Automotive finance experience is advantageous.
• Experience in a corporate environment is a plus.

Education & Certification:

• College diploma or university degree preferred.

Knowledge, Skills, & Abilities:

• Fluent in French and English, both verbal and written.
• Strong relationship-building skills with internal and external stakeholders.
• Self-motivated, team-oriented, results-driven.
• Flexible working hours, including days, evenings, and weekends.
• Independent worker with proactive problem-solving skills.

Hyundai Capital Canada Inc. is committed to accessibility and will accommodate candidates with disabilities during the recruitment process upon request.