Associate - Client Data Operations, GBM Onboarding (GWO)

Scotiabank; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Client Data Operations team. This hybrid role focuses on managing data analysis and ensuring compliance with regulations while fostering a customer-focused culture. You will lead a team in reconciling large datasets, implementing improvements, and collaborating with various stakeholders. The organization champions inclusivity and offers a supportive environment for personal and professional growth. If you are passionate about data integrity and operational excellence, this opportunity is perfect for you.

Benefits

Flexible Benefit Programs

Holistic Well-being Support

Inclusive Work Environment

Qualifications

• Experience in operations management or project management is essential.
• Understanding of KYC/AML regulations and compliance is crucial.

Responsibilities

• Lead the client data operations team and manage data reconciliation projects.
• Investigate and resolve data inconsistencies to improve data quality.

Skills

Operations Management

Project Management

Data Analysis

Client Onboarding

Regulatory Compliance

Education

University Degree in Business

University Degree in Finance

Tools

Fenergo

Salesforce

Microsoft Office

Job description

Requisition ID: 224426

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Support the Client Data Operations team in GBM Onboarding with counterparty data analysis, investigation, triage, stakeholder coordination, and resolution of data exceptions, ensuring compliance with regulations, policies, and procedures.

Is this role right for you? In this role, you will:

• Lead the client data operations team and support any data reconciliation projects within GBMO
• Develop job aids and procedures for related activities performed by client data operations team
• Analyze and reconcile large, and unstructured client datasets from various sources such as Fenergo, Markit ISDA Amend and trading systems.
• Manage client data exceptions, perform reconciliations, and ensure accurate counterparty mapping for trade reporting.
• Investigate, track and resolve data inconsistencies between Fenergo, other GBM onboarding and trading systems to improve data quality.
• Work closely with Global Wholesale Operations, Internal Control and/or Compliance teams to address data issues and exceptions.
• Prepares periodic (daily/weekly/bi-weekly/monthly) and ad hoc reporting for internal stakeholders (such as internal controls, compliance, 2nd Line) and external regulators.
• Design and maintain operational tracking for all incoming requests (i.e. time it takes to resolved, type of exceptions received, resolution etc.). Produces metrics to identify trends, root causes and areas of improvement.
• Manages responses to First Line Testing and Audit concerning client data findings in relation to Onboarding Procedures
• Identify and implement improvements in controls, customer service, and productivity.
• Foster a customer-focused culture and leverage broader Bank relationships.
• Ensure operations align with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, meeting compliance and risk obligations.
  

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• University degree in Business, Finance, or related field..
• Experience in operations management, or project management.
• Understanding of relevant regulations to ensure compliance. Key regulations include , Canadian KYC/AML, Dodd-Frank, EMIR, Canadian Trade Reporting, 93-101 Business Conduct..
• Familiarity and knowledge of:

Client Onboarding Systems: Familiarity with onboarding tools that streamline the onboarding process, such as Fenergo, Salesforce Markit ISDA Amend.

• Proficiency in Microsoft Office (Excel, Access, PowerPoint, SharePoint).
  

Work Arrangement:This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.