Associate Account Manager - Dutch

Concentrix Limited Company; Swords; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Associate Account Manager to oversee complex client accounts and ensure operational excellence. In this role, you will be responsible for managing customer relationships, addressing escalated issues, and achieving revenue quotas through effective negotiation and data-driven solutions. This position offers a unique opportunity to work closely with clients, identify growth opportunities, and contribute to the overall success of the organization. If you are passionate about client management and sales, this role is perfect for you.

Benefits

Health Care Plans

Flexible Working Hours

Professional Development Opportunities

Employee Discounts

Qualifications

• Experience in managing client accounts and ensuring customer satisfaction.
• Ability to analyze client data to propose effective solutions.

Responsibilities

• Oversee management of complex client accounts and develop favorable relationships.
• Achieve revenue-based quotas and manage sales territory.

Skills

Client Relationship Management

Sales Negotiation

Data Analysis

Problem Solving

Education

Bachelor's Degree

Tools

CRM Software

Job description

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Job Description

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager
  
  

Apply Now

Job Title

Associate Account Manager - Dutch

Job Description

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager
  
  

Location:

GBR Liverpool - The Plaza, 100 Old Hall Street

Language Requirements

Dutch (Required), English (Required)

Time Type

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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