Assistant Utilities Manager (Yoho National Park, Field, BC)

Canadian Rocky Mountain Resorts Ltd; Field; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lodg

Staff rates at all CRMR properties

Employee Benefits Program

Discount on food and beverages at our

Staff events and recognition programs

Opportunities for growth and career

Access to staff fitness facilities (選)

Annual wage and performance review

Job summary

CRMR's Emerald Lake Lodge is seeking an Assistant Utilities Manager to support the Utilities Manager in overseeing and optimizing our complex utility systems, ensuring reliable operations in a pristine alpine setting.

You will lead a dedicated team, maintain safety and compliance, manage power, water and wastewater systems, and drive efficiency and environmental stewardship while keeping guest comfort at the forefront.

Qualifications

• Proven experience in utility operations, preferably in a remote or hospitality setting.
• Strong technical knowledge of power generation systems, water and wastewater treatment, and general mechanical/electrical systems.
• Certifications in Small Wastewater System Operation and Small Water System Operation (or willingness to obtain).
• Valid driver's license and ability to operate various types of vehicles and equipment.
• Demonstrated leadership skills and ability to work effectively in a team environment.
• Strong problem-solving abilities and a proactive approach to system maintenance.
• Proficiency in computer systems, including Microsoft Office and specialized utility management software.
• Ability to work in a dynamic environment, often extending beyond regular working hours.
• Physical capability to perform tasks in various conditions, including confined spaces and at heights.
• Commitment to environmental stewardship and sustainable operations.
• Excellent communication skills and ability to interact professionally with staff, guests, and external contractors.
• Ability to step into the Utilities Manager role when required.

Responsibilities

• Oversee and maintain ELL's comprehensive utility systems, including power generation and distribution, water treatment, wastewater treatment, fire systems, and more.
• Lead and mentor the utilities team, support recruitment, training, performance evaluations, and scheduling for 24/7 coverage.
• Develop and refine preventative maintenance plans, manage inventory, and collaborate with other departments.
• Ensure safety compliance, conduct audits, and maintain certifications for system operations.
• Assist with emergency response planning, drills, and on-call support for emergencies.
• Manage department budgets, payroll support, SOPs, and detailed performance reports.
• Coordinate with vendors/contractors and strive for cost-saving and efficiency improvements.
• Maintain thorough records and regulatory compliance documents.

Skills

Utility operations

Power generation

Water treatment

Wastewater treatment

Leadership

Problem solving

Teamwork

Communication skills

Safety compliance

Driver's license

Tools

MS Office

Utility management software

Job description

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview

As the Assistant Utilities Manager at Emerald LakeLodge, you will play a crucial role in supporting the Utilities Manager inoverseeing, maintaining, and optimizing our complex utility systems. You willassist in leading a dedicated team to ensure the seamless operation of ourpower generation, water treatment, wastewater management, and other criticalsystems that keep our picturesque mountain lodge running smoothly. Yourexpertise will contribute to maintaining the delicate balance between moderncomfort and environmental stewardship in our unique alpine setting

Duties & Responsibilities

1. SystemManagement and Optimization:
   • Assist in overseeing theoperation, monitoring, and maintenance of ELL's comprehensive utility systems,including:
   • PowerGeneration and Distribution: Help manage diesel generators, turbines, and the propane bi-fuel system.
   • WaterTreatment and Distribution: Support ensuring safe, high-quality water supplythroughout the property.
   • WastewaterTreatment and Collection: Assist in operating the treatment plant and managingthe collection system.
   • FireSystems: Help maintain fire pumps and hydrants for emergency preparedness.
   • PropertyVehicles: Support overseeing maintenance and operation of lodge vehicles.
   • Fuels: Assist in managing diesel, gasoline, and propane supplies.
   • HotTub: Help ensure proper operation and water quality of guest amenities.
   • Conduct daily system checks,maintaining detailed parameter logs for all systems.
   • Assist in data analysis to ensureall systems operate within optimal ranges, helping to identify trends andpotential issues.
   • Support the development andimplementation of strategies to enhance system efficiency and reduce energyconsumption.
   • Liaise with external contractors for specialized maintenance and repairs as directed.
2. TeamLeadership and Development:
   • Support the Utilities Manager inleading and mentoring the team of skilled professionals in the UtilitiesDepartment.
   • Help foster a positive teamculture that embraces continuous learning, innovation, and the 'One team,one resort' philosophy.
   • Assist in team management aspects,including:
     • Supportingrecruitment and onboarding of new team members
     • Helpingconduct comprehensive training programs on all utility systems
     • Assistingwith regular performance evaluations and feedback
     • Contributingto professional development planning for team members
     • Supportingfair and efficient scheduling to ensure 24/7 coverage
   • Participate in and sometimes leadregular team meetings to discuss operational updates, safety procedures, andimprovement initiatives.
3. OperationalExcellence:
   • Help develop, implement, andrefine preventative maintenance plans and schedules for all utility systems.
   • Assist in managing inventory ofequipment, spare parts, and consumables, ensuring optimal stock levels toprevent operational disruptions.
   • Support collaboration with otherdepartment heads to align utility operations with overall lodge objectives andguest satisfaction goals.
   • Contribute to identifying andimplementing cost-saving measures and efficiency improvements across allsystems.
   • Uphold and acquire certificationsas needed.
   • Stay informed about emergingtechnologies and industry best practices in sustainable lodge operations,helping to recommend and implement upgrades.
4. Safetyand Compliance:
   • Support ensuring all operationsadhere to federal, provincial, and local safety standards, environmentalregulations, and operating permits.
   • Assist in implementing andmaintaining robust safety protocols, including:
     • Confinedspace entry procedures
     • Fallprotection and working at heights
     • Hazardousmaterial handling and storage
     • Electricalsafety and lockout/tagout procedures
   • Help conduct regular safety auditsand assist in leading safety training sessions for the utilities team and otherrelevant staff.
   • Maintain all necessarycertifications for system operations, including Small Wastewater SystemOperator and Small Water System Operator qualifications.
   • Support compliance with allregulatory reporting requirements, helping to prepare and submit reports asneeded.
5. EmergencyResponse and Problem Solving:
   • Assist in developing,implementing, and updating comprehensive emergency response procedures forvarious scenarios.
   • Be on-call to respond toemergencies outside normal working hours, demonstrating quick thinking anddecisive action in addressing urgent operational issues.
   • Help lead periodic emergencydrills to ensure team readiness for various scenarios.
   • Support troubleshooting of complexsystem issues, using analytical skills to diagnose problems and implementeffective solutions.
6. AdministrativeDuties:
   • Assist in managing departmentbudgets, including annual budget preparation and ongoing expense tracking.
   • Support overseeing payroll for theutilities team, ensuring accurate and timely processing.
   • Help develop and maintaincomprehensive SOPs for all utility systems and processes.
   • Assist in preparing detailedreports on system performance, efficiency improvements, and cost-savinginitiatives for lodge management.
   • Support maintaining meticulousrecords and documentation for all utility systems, including maintenance logs,repair histories, and regulatory compliance documents.
   • Help manage relationships withvendors and contractors, assisting in negotiations and ensuring high-qualityservice delivery.

Skills & Experience:

• Provenexperience in utility operations, preferably in a remote or hospitalitysetting.
• Strong technicalknowledge of power generation systems, water and wastewater treatment, andgeneral mechanical/electrical systems.
• Certificationsin Small Wastewater System Operation and Small Water System Operation (orwillingness to obtain).
• Valid driver'slicense and ability to operate various types of vehicles and equipment.
• Demonstratedleadership skills and ability to work effectively in a team environment.
• Strongproblem-solving abilities and a proactive approach to system maintenance.
• Proficiency incomputer systems, including Microsoft Office and specialized utility managementsoftware.
• Ability to workin a dynamic environment, often extending beyond regular working hours.
• Physicalcapability to perform tasks in various conditions, including confined spacesand at heights.
• Commitment toenvironmental stewardship and sustainable operations.
• Excellentcommunication skills and ability to interact professionally with staff, guests, and external contractors.
• Ability to step into the Utilities Manager rolewhen required.

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.