Assistant Terminal Manager – Saint John

Bay-Ferries-Limited; Saint John; On-site; CAD 65,000 - 92,000; Full time

Job summary

Bay Ferries Limited is seeking an Assistant Terminal Manager to support terminal operations in Saint John, New Brunswick. The role focuses on safety, service delivery, and leadership to ensure efficient vessel loading and unloading for passengers and commercial traffic.

The candidate will oversee daily operations, coordinate scheduling, manage budgets, and mentor staff while maintaining regulatory compliance and high customer service standards.

Qualifications

• Experience in operations, terminal, logistics, transportation, or facility management.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a dynamic environment.
• Knowledge of operational safety procedures and regulatory compliance.
• Ability to read and interpret accounting and financial reports.

Responsibilities

• Promote and maintain a strong safety culture across all terminal operations.
• Assist in managing daily terminal operations to ensure efficient and safe vessel loading and unloading.
• Support traffic management involving commercial, passenger vehicles, RVs and reservations.
• Monitor passenger manifests and loading procedures.
• Assist with shipping and receiving activities.
• Support management of terminal budgets and operating expenses.
• Assist with revenue protection, cash handling, and accounting controls.
• Monitor operational performance and identify improvement opportunities.
• Assist with recruitment, onboarding, and employee training.
• Coordinate employee scheduling, shift rotations, overtime, vacations and call-ins.
• Support performance management and employee development.
• Assist with labour relations and grievance handling involving unionized and non-unionized staff.
• Analyze customer feedback and identify service improvements.
• Help manage contractor relationships and service standards.
• Ensure contractors maintain high standards of customer service and cleanliness.
• Liaise with regulatory agencies as required.
• Assist in environmental compliance, including waste management and potable water sampling.

Skills

Leadership

Communication

Problem solving

Operations

Terminal management

Logistics

Transportation

Facility management

Accounting reports

Job description

Assistant Terminal Manager – Saint John

Location: Saint John, New Brunswick
Reports To: Terminal Manager – Saint John

Join Our Team

Bay Ferries Limited isseeking a highly motivated and organized Assistant Terminal Manager tosupport terminal operations in Saint John, New Brunswick.

This leadership role is ideal for an experienced operationsprofessional who thrives in a fast-paced environment and is passionate aboutsafety, customer service, team leadership, and operational excellence. Thesuccessful candidate will assist in overseeing daily terminal operations whileensuring safe, efficient, and high-quality service delivery for passengers,commercial traffic, and stakeholders.

Key Responsibilities

Safety & Compliance

• Promote and maintain astrong safety culture across all terminal operations.
• Support implementationand continuous improvement of the Terminal Safety Management System.
• Ensure compliance withsafety, security, environmental, and regulatory requirements.
• Demonstrate a commitment to maintaining a just-cause safety culture.

Operational Management

• Assist in managing dailyterminal operations to ensure efficient and safe vessel loading andunloading.
• Support trafficmanagement involving commercial vehicles, passenger vehicles, RVs, andreservations.
• Monitor passengermanifests and loading procedures.
• Assist with shipping andreceiving activities.

Financial & Administrative Oversight

• Support management ofterminal budgets and operating expenses.
• Assist with revenueprotection, cash handling, and accounting controls.
• Monitor operationalperformance and identify improvement opportunities.

Staff Leadership

• Assist with recruitment,onboarding, and employee training.
• Coordinate employeescheduling, shift rotations, overtime, vacations, and call-ins.
• Support performancemanagement and employee development.
• Assist with labourrelations and grievance handling involving unionized and non-unionizedstaff.

Customer Experience & Contractor Management

• Analyze customerfeedback and identify service improvements.
• Help manage contractorrelationships and service standards.
• Ensure contractorsmaintain high standards of customer service and cleanliness.

Regulatory & Environmental Oversight

• Liaise with regulatoryagencies as required.
• Assist in environmentalcompliance, including waste management and potable water sampling.

Qualifications

• Strong leadership,communication, and problem-solving skills.
• Experience inoperations, terminal, logistics, transportation, or facility management.
• Ability to managemultiple priorities in a dynamic environment.
• Knowledge of operationalsafety procedures and regulatory compliance.
• Ability to read andinterpret accounting and financial reports.
• Strong decision-makingskills and ability to work independently.

Working Conditions

• Combination of officeand field work.
• Regular visits toterminals, docks, vessels, and customer locations.
• Flexible schedulerequired, including evenings, weekends, and occasional overnight travel.

What We’re Looking For

We are seeking a dependable and proactive leader who:

• Leads by example
• Prioritizes safety
• Works well underpressure
• Delivers excellentcustomer service
• Builds strong workingrelationships with employees and stakeholders

Deadline for Applications: September 9, 2026