Assistant Team Leader

Dollarama; Township of Langley; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Tailor-made training

Career development

Full-time eligibility after 16 weeks

Job summary

Dollarama is seeking an Assistant Team Leader to support store operations under the management team. You will help supervise staff, coordinate daily tasks, and ensure outstanding customer service in a fast-paced environment.

You'll assist with opening/closing duties, stock shelves, manage shipments, and participate in hiring and performance activities. The role offers competitive pay, pension matching, and a tailored training program to advance retail leadership skills.

Qualifications

• Approximately one year of retail experience.
• At least one year in a supervisory role.
• Flexible availability including days, evenings and weekends.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist management in store operations and staff supervision.
• Box and unbox daily shipments.
• Stock daily products on shelves.
• Provide excellent customer service and resolve issues.
• Ensure store safety and cleanliness standards.
• Handle cash management and opening/closing duties.
• Participate in hiring and performance management processes.

Skills

Retail experience

Supervisory experience

Flexible availability

Communication skills

Leadership

Organizational skills

Teamwork

Multitasking

Customer service

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full-time employees only. An employee achieves full-time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).

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