Assistant Store Manager (Team Lead) - Fredericton Area

Cannabis NB; Fredericton; On-site; CAD 53,000 - 56,000; Full time

Job summary

Cannabis NB is seeking a Team Lead who will drive store sales and customer service excellence. The ideal candidate will inspire a high-performance team, ensuring training and adherence to corporate policies. This role offers a competitive salary and benefits within a dynamic industry.

Benefits

Comprehensive benefits package

Generous pension plan

Wellness and sick time

Pro-rated vacation

Positive and engaged work environment

Qualifications

• 3+ years of retail/customer service experience in a leadership role.
• Proven ability to lead and develop team members.
• Ability to speak both French and English is an asset.

Responsibilities

• Support Store Manager in achieving sales and operational goals.
• Lead and train team members to deliver exceptional service.
• Ensure compliance with policies and laws.

Skills

Leadership

Communication

Customer Service

Team Motivation

Job description

What We Are Looking For

We are seeking a Team Lead who will be a key player in driving sales, delivering outstanding customer service, and supporting the Store Manager in daily operations to achieve operational objectives. The Team Lead will help coach, lead, and inspire the team to meet goals and uphold our brand mission, vision, values, and pillars of Cannabis NB.

Responsibilities and Key Accountabilities:

In support of the strategic pillars and in partnership with the Retail Store Manager, the responsibilities of a Team Lead of Cannabis NB may include but are not limited to:

1. Support the Store Manager in achieving store sales and operational goals
2. Lead, motivate, and train team members to deliver exceptional customer service
3. Drive a positive team culture focused on accountability, collaboration, and results
4. Ensure adherence to loss prevention policies to support achieving store shrink goals
5. Report, document, investigate, and address near misses, customer injuries, or workplace accidents in a timely manner
6. Ensure compliance with corporate policies and provincial or federal laws
7. Ensure in-store responsibility processes and practices are adhered to and evaluated for effectiveness
8. Conduct quarterly and new hire performance reviews
9. Report, document, investigate, and address behavioral issues promptly
10. Develop and maintain a diverse, high-performance retail team through consistent selection, development, and motivation

About You

You are a natural leader with a strong ability to inspire and motivate others. You lead by example and bring out the best in your team. You enjoy coaching employees, developing talent within your organization, and fostering a culture of accountability, support, and positivity. You mentor team members by helping them build confidence, improve performance, and grow in their roles. You have a clear, respectful, and empowering communication style and can deliver constructive feedback that drives results. You are passionate about delivering an exceptional in-store experience and ensuring your team has the training and skills to help our customers find the best products for their needs.

Qualifications

• Ability to work flexible hours, including evenings and weekends
• Proven ability to drive results and lead a team
• 3+ years of retail/customer service experience in a leadership role
• Proven ability to develop team members into other roles
• Strong communication and interpersonal skills
• Ability to speak both French and English is an asset

What We Offer

• Salary range of $53,500 - $55,300 and a comprehensive benefits package
• Opportunity to work in an exciting and rapidly evolving industry
• Wellness, sick time, and pro-rated vacation
• Generous pension plan
• Positive and engaged work environment

Working Conditions

• Must be 19 years of age or older
• Only candidates with legal authorization to work in Canada will be considered
• Must be able to work a flexible schedule including evenings and weekends