Assistant Store Manager: Lead People & Service Excellence

myview; Vernon; On-site; CAD 60,000 - 70,000; Full time

Job summary

Real Canadian Superstore in Vernon, BC is seeking an Assistant Store Manager to drive customer service excellence and lead a dynamic retail team in a fast-paced environment. You will report to the Store Manager and play a pivotal role in staffing, merchandising, inventory control and safety compliance.

The role emphasizes leadership, staff development and cross-department collaboration to achieve strong store results and a positive customer experience.

Qualifications

• Demonstrates strong customer service skills and ability to lead teams effectively.
• Experience in retail leadership or store operations.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead by example, delivering courteous customer service and guiding employees.
• Resolve customer complaints per established guidelines.
• Coordinate staffing, scheduling and performance development.
• Collaborate with buyers on inventory and merchandising decisions.
• Ensure safety procedures and store operations are followed.

Skills

Customer service

Leadership

Communication

Staff scheduling

Conflict resolution

Inventory management

Training

Development

Problem solving

Job description

Real Canadian Superstore in Vernon, BC is seeking an Assistant Store Manager to drive customer service excellence and lead a dynamic retail team in a fast-paced environment. You will report to the Store Manager and play a pivotal role in staffing, merchandising, inventory control and safety compliance.

The role emphasizes leadership, staff development and cross-department collaboration to achieve strong store results and a positive customer experience.