Assistant Store Manager I: Lead Customer Experience & Ops

DOLLAR TREE STORES CANADA, INC.; Vernon; On-site; CAD 42,000 - 54,000; Part time

Job summary

Dollar Tree Canada seeks an Assistant Store Manager in Vernon to help with store operations, customer service, and team development. You will support opening and closing, supervise associates, and ensure merchandise is organized and secure.

The role requires strong communication, customer service, and problem-solving skills, with the ability to lift up to 55 lbs and work in a fast-paced, high-energy team environment.

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives is required.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment is required.
• Exceptional customer service, organizational, and communication skills are required.
• Strong problem solving and decision-making skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address any questions or concerns they may have
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
• Perform opening and closing procedures as needed
• Process all corporate directives and store activities communications
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping and loss prevention
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom
• Protect and secure all company assets, including store cash
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures
• Help the Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including bathrooms, floors, trash, and neat presentation
• Other duties as assigned

Skills

Communication skills

Customer service

Team development

Store management experience

Education

High school diploma

Job description

Dollar Tree Canada seeks an Assistant Store Manager in Vernon to help with store operations, customer service, and team development. You will support opening and closing, supervise associates, and ensure merchandise is organized and secure.

The role requires strong communication, customer service, and problem-solving skills, with the ability to lift up to 55 lbs and work in a fast-paced, high-energy team environment.