Assistant Store Manager - Kerrisdale

Choices Markets; Vancouver; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Dental care

Extended health care

Store discount

Vision care

Job summary

Choices Markets Kerrisdale is seeking an Assistant Store Manager in Vancouver. You will co-lead the store team, hire and develop staff, and ensure superb customer service across all departments.

You will live Choices Markets' core values and foster a positive, collaborative environment while driving health, wellness, and community engagement. The role requires leadership, strong organizational skills, and a customer-focused mindset with flexibility in scheduling to meet store needs.

Qualifications

• 5+ years in a management role.
• Experience managing people in a customer service industry is a strong asset.
• Post-secondary education in business administration, management, or related field preferred.
• Strong knowledge of Microsoft Office Suite.
• Experience managing budgets and financials.

Responsibilities

• Lead the Store Team with creativity and a quality-driven leadership style to deliver superior customer service.
• Assist in hiring, development, and administration of store staff and manage open communication of goals and trends.
• Drive merchandising, promotions, and store renovations while maintaining policy and procedures.
• Support operations and be ready to step in across departments; oversee store operations in the manager's absence.

Skills

People management

Customer service

Budget management

Operational excellence

Flexible scheduling

Emotional intelligence

Entrepreneurial mindset

Leadership

Education

Post-secondary education in business administration or management

Tools

Microsoft Office

Job description

Choices Market in Kerrisdale currently has an opening for an Assistant Store Manager.

People are at the heart of what Choices Markets does and with this lens, you will lead the Store Team with your creativity, passion for organic and natural products, and a quality driven leadership style. Alongside the Store Manager you will be responsible for team member hiring, development and administration, as well as ensuring the delivery of superior customer service day-in and day-out. As a part of our senior management team, the Assistant Store Manager must live and model our core values while fostering a positive and collaborative work environment. We believe in people first; that must be your priority too.

WHAT YOU'LL BE DOING:

Leadership

• - Communicate, represent, and uphold Choices Markets' Core Values
• - Work with the Store Manager to build and sustain a positive work environment of outstanding teamwork, mutual respect, and exceptional morale
• - Catching the subtle mannerisms, behaviours, and actions of staff and managing and correcting these with your team by being visible in your store; using your leadership skills to bring out the best in people
• - Recognizing and rewarding employees in moments of excellence and providing real time coaching
• - Assist in interviewing, hiring, training, developing, and leading staff members in a manner which builds and sustains a high performing team with minimal turnover
• - Provide open, consistent, and useful communication to staff regarding storewide & company goals, news, trends, and events
• - Be passionate about health and wellness; live the lifestyle

Customer Relationship

• - Providing and promoting customer service standards for a positive shopping experience and customer loyalty
• - Assist with influencing and managing the atmosphere and customer experience in your store
• - Ensure that every customer experience is outstanding
• - Assist with all aspects of store operations and be ready and willing to jump in to help in any department as needed
• - Lending a needed hand on cash, grocery, ordering, customer service that is the cornerstone of our leading by example

Entrepreneurship

• - Work with your teams to ensure store merchandising is inviting to customers and drives sales
• - Challenge the status quo by bringing forward new ideas and promoting an open and safe place for team members to provide feedback and collaborate
• - Assist with and support renovations as needed

Operations

• - Ensuring the store is well merchandised and assisting with building ends/displays to ensure they are maximized
• - Observe and determine if policy and procedures are being followed
• - Supporting your operations team
• - Anticipating department volumes throughout the day, and accordingly direct and relocate staff
• - Assume total responsibility for the store in the absence of the store manager

WHAT WE ARE LOOKING FOR:

• - 5+ years of experience in a management position
• - Experience managing people in a customer service industry is a strong asset
• - Post-secondary education in business administration, management, or related field preferred
• - Strong technical knowledge using Microsoft Office Suite
• - Experience managing budgets and financials
• - Demonstrated operational execution skills
• - Available for flexible scheduling to meet the needs of the store including mornings, nights, weekends, holidays, and long/unusual hours
• - A good sense of humor with the ability to laugh at yourself
• - You have an entrepreneurial spirit and enjoy being a part of many aspects of the business during your day-to-day
• - You are values driven. You are passionate about being involved in your community and you want to do the right thing for your team members and your customers
• - You lead by example and from a place of caring. This comes from your ability to be self-aware and demonstrate a high level of emotional intelligence.
• - You are an advocate for holistic wellness and incorporate wellness strategies into your lifestyle
• - You have a passion for providing a lasting and meaningful experience for customers and team members

Put your passion into work that matters with a growing, BC-based company, committed to be a better company for our customers, our employees, and the planet. We'll surround you with a great team and a supportive learning environment where you can grow and thrive.

Choices Markets is an equal opportunity employer and as such we thrive to foster a workplace where individual differences are recognized, appreciated, and respected.

Job Type: Full-time

Compensation: Hiring range for this role is between $60,000.00 - 70,000.00 Annual Salary
Based on experience, education, skills set, internal equity and other factors

Benefits:

• - Dental care
• - Extended health care
• - Store discount
• - Vision care

Work Location: In person