Assistant Store Manager - Kanata

Lindt & Sprüngli (Canada), Inc; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join Lindt & Sprüngli as an Assistant Store Manager in Kanata! This role involves managing daily store operations, driving sales, and providing exceptional customer service. Ideal candidates will have a passion for sales and leadership experience in retail or hospitality. Lindt is recognized as a leader in premium chocolate, offering growth opportunities in a winning culture.

Qualifications

• 1-2 years of experience in a retail management role.
• Previous experience in hospitality/restaurant preferred.
• Strong oral and written communication abilities.

Responsibilities

• Assist with daily operations and manage store profitability.
• Recruit, train and supervise store employees.
• Ensure high standards for customer service and cleanliness.

Skills

Communication

Sales

Customer Service

Multitasking

Education

Post Secondary Education

Tools

MS Office

Job description

Posted Thursday, May 22, 2025 at 4:00 AM | Expires Saturday, July 26, 2025 at 3:59 AM

We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our brand-new Lindt Chocolate Shop in Kanata. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.

Responsibilities:

• Assist with the management of the daily operations of Lindt Chocolate Shop
• Assist with generating and driving corporate sales
• Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
• Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Assist with recruitment including interviewing and hiring of Retail Sales Associates
• Supervision of store employees to maximize customer service, sales and profit
• Assist with training of sales techniques and product knowledge
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Assist with on-going performance management of staff, assist in the preparation and delivery of employee performance reviews
• Maintain store merchandising presentation to company standards
• Maintain high standards for cleanliness and food/product safety
• Responsible for cash handling, inventory ordering and related retail administrative duties

Requirements:

• Post Secondary Education
• 1-2 years of experience in a retail management role with 2-5 years of retail experience
• Previous experience working in the hospitality/restaurant industry is preferred
• Previous experience in a merchandising or presentation capacity
• Ability to multi task and manage multiple projects in a timely manner
• Strong oral and written communication abilities
• Strong computer proficiency in MS Office
• A history of going above and beyond to provide exceptional customer service
• A talent for sales and selling
• A passion for chocolate!

Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visithttps://careers.lindtcanada.ca and or follow us on LinkedIn.

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied however, only selected candidates will be contacted. Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.