Assistant Store Manager - Guildford Town Centre

Reitmans (Canada) Ltée/Ltd; Surrey; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Well-Being Benefits

Monthly Bonus

Career Advancement

Tuition Reimbursement

Employee discounts on all brands

Job summary

Reitmans is seeking an Assistant Store Manager at Guildford Town Centre to lead a dynamic team and drive store performance. You will supervise daily operations, coach staff, and ensure an exceptional customer experience in a fast-paced retail environment.

The role requires 2+ years in team supervision, strong organizational skills, and a passion for fashion. You will manage inventory, merchandising, scheduling, and omnichannel initiatives while upholding brand standards and a positive workplace

Qualifications

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and engage the team in upholding high service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving sales performance.
• Excellent ability to manage multiple tasks in a dynamic environment.
• Passion for fashion and knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability for evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Inspire and develop a high-performing team on the sales floor.
• Deliver an outstanding customer experience and prioritize satisfaction.
• Monitor KPIs and suggest actions to meet store goals.
• Assist in hiring, onboarding and training of staff.
• Manage inventory, compliance, and store procedures.
• Maintain appealing product displays aligned with standards.
• Propose solutions to adapt to challenges and drive improvement.
• Foster teamwork, engagement, and adherence to dress code.
• Plan floor coverage and delegate daily tasks for smooth operations.
• Support omnichannel initiatives to enhance sales and customer experience.

Skills

Team management

Customer service

Organizational skills

Sales performance

Multitasking

Fashion knowledge

POS/ERP/ATS systems

Microsoft Office

Education

High school diploma

Tools

POS systems

ERP

ATS

Microsoft Office

Job description

Assistant Store Manager - Guildford Town Centre

• Full-time
• Business Type: Store - Reitmans
• Department ID: 0220 - Guildford Town Ctr-RE
• Job Type: Replacement
• Status: Permanent

With a strong online presence and more than 200 stores across the country, Reitmansdelivers an open and positive fashion, offering sizes 0–22, XXS–3X, in Regular, Petite, and Tall. As Reitmans celebrates its 100th anniversary, the proudly Canadian retailer continues its long-standing mission to empower and inspire women through inclusive, accessible fashion. Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at Reitmans.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands —Reitmans, RW&CO, and PENN. Penningtons.

Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and excellence. You’ll support key initiatives that elevate store performance, strengthen the brand, and ensure every customer enjoys an exceptional experience.

Key Responsibilities

• Team Support & Coaching: Inspire and develop a high-performing team in a positive environment. Maintain an active presence on the sales floor to guide and motivate.
• Customer Experience: Deliver an outstanding experience and prioritize customer satisfaction above tasks.
• Performance Support: Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth.
• Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
• Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
• Visual & Merchandising: Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability.
• Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.
• Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.
• Scheduling & Floor Support: Assist in planning effective floor coverage, organizing daily tasks, and delegating as needed to maintain smooth operations.
• Omni-Channel: Support omnichannel initiatives to maximize sales and deliver a seamless customer experience.

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

What Sets Us Apart

Salary: $xx,000 - $xx,000 (rate may be greater based on relevant experience)

• Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance
• Well-Being First: Access a comprehensive benefits program designed to take care of you
• Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
• Career Advancement*: Opportunities for professional growth and career development
• Tuition Reimbursement*: Invest in your future with financial support for your education
• Enjoy up to 70% off*on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.