Assistant Store Manager - Full Time - Sherway Gardens

L'Occitane En Provence; Toronto; On-site; CAD 52,000 - 68,000; Full time

Job summary

L’Occitane En Provence in Toronto is seeking an Assistant Store Manager to lead a dedicated team and create a tranquil, premium shopping experience at our Sherway Gardens location. You will collaborate with the Store Manager to train staff, tailor product recommendations to guest preferences, and uphold our sustainable practices and brand values in every customer interaction.

Experience in retail or hospitality leadership, a passion for skincare, and strong communication will help you inspire

Qualifications

• Experience leading teams in retail or hospitality settings.
• Strong guiding and communication skills.
• Innovative sales approach in a flagship environment.
• Committed to ensuring customer happiness.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Lead and coach store team to deliver exceptional guest experiences.
• Guide product selection with personalized recommendations.
• Solicit and act on customer feedback to improve service.
• Deliver regular training with the Store Manager on product knowledge.
• Support inclusive team culture and effective communication.

Skills

Team leadership

Guest experience

Communication skills

Skincare knowledge

Clienteling

Tech proficiency

Sales-driven

Tools

POS systems

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Sherway Gardens, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

United States Applicants Only:

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