Assistant Store Manager - Full Time - Fairview Park, ON

Swarovski; Kitchener; On-site; CAD 55,000 - 68,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts

Paid volunteering leave

Global employee assistance program

Leadership training & career growth

Job summary

Swarovski Canada is seeking an Assistant Store Manager to lead a high-performing team in a luxury retail environment. You will deliver exceptional customer experiences, coach staff, and drive sales to meet store targets while ensuring smooth operations and compliance.

The role emphasizes leadership, teamwork, and a dedication to brand standards across in-store service, inventory control, and day-to-day store management.

Qualifications

• 1–2 years of experience in multicultural retail environment.
• Experience leading or coaching a small team.
• Excellent customer service skills and digital proficiency.

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.

Skills

Leadership

Customer service

Coaching

Recruitment

Digital proficiency

Job description

## Assistant Store Manager - Full Time - Fairview Park, ONApply: Kitchener, CAN: Full time: Posted Today: R-117070Pay range 0.00 - 0.00 with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day. Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles. As an Assistant Store Manager, you’ll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You’ll coach and empower your team, act as a role model, and help shape the store’s success every day.**About the Job*** Act as a role model, delivering outstanding customer service and brand experience* Coach, motivate, and onboard team members to maximize performance* Support recruitment, talent development, and employee relations* Drive sales and support monthly plans and targets* Oversee store operations, including inventory, cash handling, and compliance* Step in for the Store Manager as needed**About You*** 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands* Some leadership and coaching experience* A winning personality to easily establish a trustful relationship and empower others* Excellent customer service skills and digital proficiency* Responsible and able to take ownership* Curious, empathetic, and results-driven team player with a commercial mindset**What We Offer**You can expect a range of benefits, including:* Recognition awards that celebrate your achievements* Exclusive employee discounts on Swarovski products* Paid volunteering leave to support causes you care about* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters* Comprehensive product, personal and leadership skills training to help you grow* Opportunities for career development Many of our Assistant Store Managers grow into Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.**About Swarovski** Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Human Rights Code and the Disabilities Act of Accessibility for Ontarians Disability Act (AODA), AMA – Accessibility Manitobans Act and the DPC Disabled Persons Commissions Act. Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format by contacting us at [e-mail]. Swarovski Canada Limited appuie l’inclusion complète des personnes handicapées, tel que prévu dans le Code des droits de la personne de l’Ontario et la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario, la Loi sur l’accessibilité pour les Manitobains et la Disabled Persons Commission Act de la Nouvelle-Écosse. Mesures d’adaptation disponibles sur demande. Si vous avez des questions ou besoin de matériel adapté, veuillez communiquer avec nous, à [e-mail]. Relevant for Canada only: Nova Scotia - Disabled Persons Commissions Act (DPC) Manitoba - Accessibility Manitobans Act (AMA) Ontario - Accessibility for Ontarians Disability Act (AODA) Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians Disability Act (AODA). Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format