Assistant Store Manager Dry- Franchise

Loblaw Companies Limited; Oakville; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading grocery retailer seeks a dedicated Manager to oversee store operations, ensuring exceptional customer service and effective management of staff. The ideal candidate will have strong retail experience and a commitment to fostering a positive shopping environment. Responsibilities include managing daily operations, supporting employee performance, and maintaining merchandising standards. If you thrive in a fast-paced environment and are passionate about customer service, we encourage you to apply.

Qualifications

• 4-5 years experience in retail food industry.
• 3-5 years of managerial experience.

Responsibilities

• Ensure exceptional customer service and maintain store standards.
• Oversee Department Managers and manage daily operations.
• Analyze opportunities and develop business plans.

Skills

Customer Service

Organizational Skills

Communication

Problem Solving

Education

Grade 12 Diploma

Tools

PC Applications

Job description

Passion and commitment to customer service are key drivers for our company.

Operational Responsibilities:

1. Ensure exceptional customer service is provided courteously to maintain our reputation for a friendly, effective, and personalized experience;
2. Responsible for Fresh Side, Dry Side, or both sides;
3. Assist with setting operational goals for designated areas and enforce standards to ensure overall store success;
4. Analyze opportunities, develop business plans, and ensure their execution to meet financial objectives (gross profit, wages, expenses, inventory, net contribution, shrinkage);
5. Review and oversee planogram programs with Department Managers, ensuring proper delivery of merchandising initiatives;
6. Oversee the execution and maintenance of store programs and initiatives (insiders, rollouts, etc);
7. Review and approve Department Managers' administrative activities, including financial reporting, scheduling, budgeting, and bookings;
8. Maintain merchandising standards across sales floors and backrooms, delegating responsibilities to Department Managers;
9. Ensure inventory levels and assortment mixes are appropriate;
10. Engage in customer service and relations consistently;
11. Handle store closing functions at least twice a week;
12. Oversee store maintenance, including third-party contractors;
13. Manage daily operations and oversee the store in the absence of the Franchisee;
14. Perform other duties as assigned.

Employee Relations Responsibilities:

1. Directly oversee Department Managers, with dotted line reporting;
2. Support employee performance through clear expectations, feedback, development, and corrective actions;
3. Coach on progressive discipline;
4. Manage, plan, and discipline staff as needed;
5. Maintain and communicate company policies, ensuring compliance with food safety, health and safety, and union agreements;
6. Perform other duties as assigned.

Requirements:

1. Exceptional customer service skills that foster customer loyalty;
2. Minimum Grade 12 diploma with strong reading, writing, and math skills;
3. 4-5 years experience in retail food industry;
4. 3-5 years of managerial experience;
5. Creativity in display merchandising;
6. Excellent organizational skills to manage multiple priorities;
7. Experience with labor relations is an asset;
8. Strong verbal and written communication, interpersonal, and problem-solving skills;
9. Ability to thrive in a fast-paced environment;
10. Knowledge of store systems (Elvis, Telxon, CAO, BDR) is an asset;
11. Knowledge of Food Safety, Health and Safety, and company policies;
12. Proficiency in PC applications (Outlook, Excel);
13. Availability to work evenings, weekends, holidays, and close the store at least twice a week.

How You’ll Succeed:

At Fortinos, we attribute our success to our core values: super fresh foods, well-trained staff, store cleanliness, and superior customer service. If you are responsive to change, open-minded, and thrive in a fast-paced retail environment, apply today.

We are committed to diversity and inclusion. If contacted for a job opportunity or interview, please advise if you require accommodations.

Note: The employer in this posting is an independently owned franchisee licensed to use the "Fortinos" trademark by Loblaws Inc. Employment relationships are solely between the applicant and the franchisee.