Assistant Store Manager Canada

Journeys; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks an Assistant Manager to support store operations, focusing on recruitment, training, and achieving sales goals. Ideal candidates will have prior retail management experience and excellent customer service skills. The role offers a dynamic work environment with opportunities for growth.

Benefits

Employee Discounts

Medical Insurance

Vision Insurance

Dental Insurance

Vacation

Qualifications

• Preferred prior retail management experience.
• 6–12 months retail sales experience.

Responsibilities

• Assist in recruiting and hiring high-caliber employees.
• Train and develop the sales team.
• Manage daily store operations in the absence of the Store Manager.

Skills

Interpersonal Skills

Customer Service

Desire to Succeed

Willingness to Learn

Job description

Company Overview

Journeys is a teen retail leader specializing in footwear and unique specialty items including apparel, backpacks, hats, and accessories. With over 800 stores across all 50 US states, Puerto Rico, and Canada, we feature popular brands like Converse, Vans, Dr Martens, UGG, Adidas, Timberland, Birkenstock, Crocs, and Hey Dude. Our strategic artistic partnerships, event sponsorships, exclusive content, collaborations with musicians, and community involvement through charitable events and volunteer programs have made Journeys more than just a retailer—it's a vital part of teen and youth culture. Our in-store experience is energetic, friendly, passionate, and inclusive, encouraging self-expression. Journeys is an attitude you can wear.

We are always looking for great people to join our team! For more information, visit: www.journeys.com/careers

Why Work for Journeys?

• We celebrate and reward success!
• Rapid promotion opportunities for top performers—promote from within
• We are a caring family with an Attitude That Cares
• We encourage individuality
• Work in a fun environment with the coolest people
• Conduct business with integrity and passion
• Enjoy excellent benefits and employee discounts
• Compensation includes base pay, sales commission, and bonus potential

Job Summary

Assist the Store Manager and Manager In Training with recruiting, hiring, training, and managing store personnel to achieve sales goals, control expenses, and protect company assets.

Essential Job Functions

1. Meet and exceed sales goals and performance standards.
2. Assist in recruiting and hiring high-caliber employees.
3. Train and develop the sales team.
4. Provide feedback, coaching, and enforce policies.
5. Implement company initiatives according to standards.
6. Recognize talented staff and develop their growth.
7. Manage daily store operations in the absence of the Store Manager or Manager In Training.
8. Oversee Loss Prevention practices.
9. Communicate store needs effectively.
10. Resolve customer issues efficiently.
11. Provide a fun, full-service customer experience.
12. Complete bank deposits.
13. Demonstrate and embody the Journeys culture.

Job Requirements

• Preferred prior retail management experience.
• 6–12 months retail sales experience.
• Excellent interpersonal and customer service skills.
• Desire to succeed in a fast-paced retail environment.
• Willingness to learn.
• Completion of training programs leading to Co-Manager position or equivalent.
• Ability to work 45 hours per week, including nights and weekends.
• Ability to climb, reach, bend, lift up to 50 pounds, and stand for long periods.
• Must be at least 18 years old.

Pay and Benefits

For more details on benefits, visit: www.journeys.com/careers

• Pay rate, commissions, and bonuses vary by job title and location.
• Benefits may include medical, vision, dental insurance, vacation, and community service hours, varying by state or territory.
• Refer to www.benefitsatgenesco.com for details.

Pre-Application Disclosures

We are an equal opportunity employer. All employment decisions are based on business needs and individual qualifications. Reasonable accommodations are available; contact [e-mail] or call [phone].