Assistant Store Manager — Brand & Customer Experience

POP MART Americas Inc.; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

On-the-job training

Career development

Market-competitive compensation

Job summary

POP MART Americas Inc. is seeking an Assistant Store Manager to lead a store team and oversee daily operations in a fast-paced retail environment in Toronto.

The role emphasizes delivering exceptional customer experiences, optimizing store processes, and maintaining merchandising standards. The successful candidate will have 2+ years of store leadership, strong interpersonal skills, and the ability to work flexible hours, including nights and weekends.

Qualifications

• Experience in retail management or supervisory role (2+ years)
• Strong customer focus and communication skills
• Ability to use data and metrics to drive improvements
• High ethical standards and integrity
• Able to work independently in a fast-paced environment

Responsibilities

• Lead a Brand Associates team and set performance expectations
• Act as store manager on duty to ensure a positive customer and employee experience
• Oversee store cleanliness, safety, and merchandising standards
• Coordinate visual merchandising and inventory tasks as needed
• Support in-store events, pop-ups, and RoboShop initiatives

Skills

Retail leadership

Customer service

Data-driven decisions

Ethics and integrity

Independent work

Adaptability

Education

High School Diploma

Job description

POP MART Americas Inc. is seeking an Assistant Store Manager to lead a store team and oversee daily operations in a fast-paced retail environment in Toronto.

The role emphasizes delivering exceptional customer experiences, optimizing store processes, and maintaining merchandising standards. The successful candidate will have 2+ years of store leadership, strong interpersonal skills, and the ability to work flexible hours, including nights and weekends.