Assistant Store Manager

Mother's Market & Kitchen; West Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

Mother's Market & Kitchen is seeking an Assistant Store Manager to oversee store operations and staff interactions. The role involves managing daily sales, customer service, and training new hires, fostering a positive atmosphere in the store. Ideal candidates will have prior management experience and exemplary leadership skills, ensuring high-quality service and productivity.

Qualifications

• Prior experience as assistant store manager or equivalent required.
• Proficiency in English, computer literacy, and excellent customer service skills.
• Ability to demonstrate leadership and manage customer service effectively.

Responsibilities

• Oversee and assist in store operations and employee interactions.
• Monitor daily sales and labor changes while maintaining good customer relations.
• Coordinate training schedules for new hires and ensure effective store merchandising.

Skills

Leadership

Customer Service

Communication

Tools

Word

Excel

Outlook

Job description

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Job Overview

Under the Store Manager supervision, the Assistant Store Manager performs the following duties :

Typical Duties & Responsibilities

• Oversee, direct, and assist in store and restaurant operations
• Follow up on cashier settlements, store promotions, and shift coverage
• Communicate directly with the department managers on their department issues, concerns, and achievements
• Interact with personnel on a human resources level regarding schedule needs, communications, and reviews
• Walk sales floor to monitor / interact with customers and employees
• Greet customers and maintain good customer relations regarding transaction inquiries, compliments / complaints, and special requests
• Review daily sales and monitor daily labor changes
• Coordinate training schedules of new hires with department managers to ensure effective instruction
• Read and respond to Manager’s reports on important matters, relaying content to relevant staff
• Identify areas for service improvement and implement processes or procedures to address these issues
• Conduct daily visual inspections of the perimeter and inquire with staff about the facility to ensure maintenance and proper functioning
• Ensure safety & security of the store and staff
• Lead staff efforts to ensure productivity and high-quality customer service
• Report malfunctioning equipment to the appropriate personnel
• Develop and execute merchandising plans, including creating attractive displays and promoting new and sale items to meet sales and profit goals
• Support the Store Manager in developing strategies to improve product placement and appearance
• Perform staff duties as needed
• Serve as a role model, fostering a positive attitude among employees
• Write incident reports for accidents or other incidents involving employees or customers, following company procedures
• Handle emergencies, crises, and daily operational problems
• Develop and train future leaders, ensuring employees are properly trained

Qualification Guidelines

Experience

• Prior experience as an assistant store manager, department manager, or equivalent is required

Knowledge

• Proficiency in English (reading and writing at an advanced level)
• Computer literacy (Word, Excel, Outlook), excellent customer service skills, and basic math proficiency

Ability

• Demonstrate leadership and customer service skills
• Model excellent service and hold staff accountable
• Be prepared to cover breaks when needed
• Place service calls and liaise with vendors and contractors

Physical Requirements / Working Conditions

• Lift grocery, bulk, produce items up to 100 times per day
• Carry items from carts or dollies to shelves (less than 3 ft)
• Push / pull carts and dollies, electric pallet jacks
• Stand, walk frequently, and bend / twist regularly
• Lift up to 50 lbs. often

Special Requirements

• Availability to work various shifts as needed
• Availability to work at all store locations as required

This job description outlines the general requirements for this role. Other duties may be assigned as needed. We are committed to providing equal employment opportunities to all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity / expression, age, marital status, disability, or other protected characteristics.

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