Assistant Store Manager

Poppy Barley Inc.; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

Poppy Barley Inc. is seeking an Assistant Store Manager to lead a passionate team in delivering exceptional retail experiences. This role encompasses team development, customer engagement, and operational excellence in a luxury retail environment. Candidates should have a strong retail background and a commitment to sustainability and community engagement.

Benefits

Competitive wage based on experience

Extended health and dental benefits package

Generous employee discount on products

Commitment to professional development

Qualifications

• Experienced in retail, sales, or customer service.
• Background in elevated/luxury customer experiences is an asset.
• Entrepreneurial mindset and passion for learning.

Responsibilities

• Lead and develop the store team for exceptional customer service.
• Execute strategies effectively and manage key store metrics.
• Create a respectful and inclusive team environment.

Skills

Leadership

Sales

Customer Service

Time Management

Organization

Education

Post-secondary education

Tools

MS Office

Google Drive

Job description

Retail / Full Time / Reports to Store Manager

Poppy Barley is a Canadian footwear and accessories brand that sells luxury products at a direct-to-consumer price point. Our mission is luxury for the people and planet. As a B Corp certified company, we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options, transparent production practices, and a top-tier customer experience both online and in-store, we’re redefining Canadian retail.

Join our team of passionate, creative, and driven individuals who love to experiment, make an impact, and raise the bar—together.

About this opportunity :

The Assistant Store Manager plays a key role in leading the store team to deliver an exceptional Poppy Barley customer experience, embodying our commitment to luxury for the people. You will help create the conditions for success across all aspects of store operations—executing strategies, driving key priorities, and ensuring seamless day-to-day processes, including opening and closing routines. Working closely alongside the Store Manager, you will provide clear communication and leadership, ensuring every team member understands their impact on the store’s success.

About this role : Leadership :

• Lead, develop, and coach your team to drive performance and create memorable brand experiences.
• Spend much of your time on the retail floor, connecting with customers and leading by example. Provide real-time coaching and take accountability for delivering an exceptional customer experience.
• Support the development of a culture that balances financial success, community impact, and operational excellence with a fun and creative atmosphere.
• Act as a strategic leader—identify challenges, seek solutions, and align with company objectives.
• Manage and delegate store priorities and workload in partnership with the Store Manager.
• Take ownership of key store metrics (KPIs), including sales, returns, conversion, AOV, payroll budget, and store & employee NPS. Analyze performance and implement strategies to achieve KPIs.

Customer Experience :

• Deliver an elevated, personalized shopping experience that reflects Poppy Barley’s commitment to quality and connection.
• Resolve customer concerns and escalations, ensuring every guest experience aligns with Poppy Barley’s values.
• Become an expert on Poppy Barley’s brand, product, systems and customer experience philosophy and translate this knowledge into meaningful interactions.

People :

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Support the hiring, training and development of a high-performing team that delivers outstanding service and results.
• Support training initiatives and provide ongoing coaching, feedback, and growth opportunities.
• Recognize and celebrate team achievements while offering clear, constructive feedback to support growth and development.

Operations :

• Assist in scheduling the store team to ensure optimal staffing levels that align with budgets and business priorities.
• Ensure seamless execution of store operations, including POS training, backroom management, inventory intake, stock counts, and e-commerce fulfilment.
• Maintain high visual merchandising standards that reflect the Poppy Barley brand.
• Provide feedback to Product and Operations teams to enhance efficiency and customer experience.
• Understand and adhere to all safety policies and procedures to maintain a safe work environment.

About You :

• An experienced leader in retail, sales, or customer service, with a background in elevated / luxury customer experiences as an asset.
• Demonstrated understanding of service excellence in a consumer-facing environment.
• Entrepreneurial mindset with a passion for learning—you embrace experimentation and continuous improvement.
• You stay informed on retail trends, you’re well-connected, and know how to build community.
• Passionate about the fashion industry and creating meaningful connections through styling and education.
• Highly organized self-starter with strong time management skills and the ability to prioritize effectively.
• Proficient in MS Office (Word, Excel, Outlook) and Google Drive applications.
• Bonus : Post-secondary education or experience working in a fast-growing company.

Other Details :

• A flexible schedule, including availability for daytime, evenings, and weekends.
• Holiday blackout period from mid-November to mid-January (exact dates determined annually).
• Possibility of some travel to support Poppy Barley pop-up shops and events.
• Ability to lift and unpack inventory boxes (up to 30 lbs) and stand for extended periods.

What you can expect from us :

• Competitive wage, based on experience.
• Participation in an extended health and dental benefits package.
• Generous employee discount on Poppy Barley products.
• Commitment to your professional development, including annual reviews to celebrate achievements and identify growth opportunities.
• A dynamic, passionate team that values collaboration and innovation.
• A firsthand look into the sustainable fashion industry, retail operations, and entrepreneurship.

We are excited to meet you! We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Uniqueness is powerful. Our customers come from all walks of life and so do we. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet, you will fit our team.

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