Assistant Store Manager

Farm Boy Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading grocery retailer seeks an Assistant Store Manager to support daily operations and management at their Toronto store. This role involves enhancing customer experience and managing a skilled team while ensuring compliance with safety regulations. Candidates should have extensive retail management experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Benefits

Accommodation available upon request for applicants and employees with disabilities

Qualifications

• 5-7 years of managerial experience in retail, preferably in perishables.
• Willingness to obtain Food Handling, Smart Serve, Level A First Aid, and CPR certifications.
• Fluency in English; French is an asset.

Responsibilities

• Assist Store Manager in daily operations and management.
• Provide superior customer service to ensure a quality shopping experience.
• Support inventory management, merchandising, and payroll.

Skills

Organizational skills

Communication skills

Management Experience

Retail Sales

Guest Services

Store Management Experience

Education

Postsecondary education in business

Tools

Microsoft Office

Job description

This position is responsible for assisting the Store Manager in the daily operation and management of the assigned store. The duties must ensure a quality service approach to employees, customers, and suppliers, in line with the Farm Boy Way.

Major Responsibilities :

• Provide superior customer service supporting Farm Boy's vision of the best fresh shopping experience.
• Collaborate with Store Manager, Department Managers, and Retail Specialists to execute strategies that achieve goals such as financial results.
• Communicate effectively with the team through coaching, huddles, and sharing product knowledge and policies.
• Develop the team through interviewing, training, reviews, coaching, motivation, and recognition, maintaining confidentiality and trust.
• Promote company policies to ensure compliance with management directives, policy manuals, and HR policies.
• Assist in implementing health and safety programs, acting on recommendations from the Joint Health and Safety Committee.
• Participate in community events to maintain Farm Boy's community presence.
• Support store operations including inventory management, merchandising, invoicing, scheduling, and payroll.
• Ensure store security, proper opening and closing procedures, and respond to emergencies or alarms.
• Manage financial information securely, oversee cash handling, refunds, and audits.
• Perform other related duties as needed.

Qualifications :

Knowledge, Skills, and Abilities :

• Postsecondary education in business plus 5-7 years of managerial experience in retail, preferably in perishables, or equivalent education and experience.
• Certification in Food Handling, Smart Serve, Level A First Aid, and CPR, or willingness to obtain within 6 months.
• Strong knowledge of retail food products and quality standards.
• Ability to work in a fast-paced environment, prioritize tasks, and perform at a high level.
• Excellent organizational, interpersonal, and analytical skills.
• Team building and participation skills.
• Ability to learn manual and automated systems and software like Microsoft Office.
• Flexible schedule including weekends, evenings, and holidays.
• Fluency in English; French is an asset.

Work & Sensory Environment :

• Serve multiple departments with deadlines.
• Stand and walk for long periods.
• Lift and handle heavy objects.
• Adapt to temperature changes on occasion, working in retail floors, coolers, and freezers.

This position requires a criminal background check.

Additional Information :

FBGTAC

Accommodation available upon request for applicants and employees with disabilities.

Remote Work : Employment Type : Full-time

Key Skills

Labor Cost Analysis, Organizational skills, Communication skills, Store Management Experience, Management Experience, Retail Sales, Guest Services, Schematics, Merchandising, Cash Handling, Supervising Experience, Retail Management

Department / Functional Area : Administration

Experience : years

Vacancy : 1