Assistant Store Manager

Kiokii Inc; Quebec; On-site; CAD 42,000 - 54,000; Full time

Job summary

Kiokii Inc. is opening a new store in Galeries de la Capitale and seeks an Assistant Store Manager to drive daily operations and team performance. You will oversee scheduling, customer service, and sales targets while promoting a positive store culture.

Ideal candidates have at least 3 years in retail, including 1+ year in a supervisory role, and a passion for Asian beauty trends. You will report to the Store Manager and collaborate with HR on onboarding and staff development.

Qualifications

• 3 years of retail experience, including at least 1 year in a supervisory/store management role.
• Passion for the Asian beauty industry and trend awareness.
• Strong communication and interpersonal skills.

Responsibilities

• Assist in managing shift schedules to ensure appropriate staffing.
• Supervise daily store activities and staff performance to drive sales.
• Communicate plans to associates on sales targets and promotions.
• Provide guidance to maintain a positive, consistent customer experience.
• Lead by example in delivering outstanding service and practices.
• Address customer complaints promptly and professionally.
• Assist in recruitment, training, and onboarding of new team members.
• Serve as the primary contact in Store Manager's absence and ensure standards.
• Support with store opening and setup.

Skills

Retail leadership

Staffing & scheduling

Customer service

Communication

Problem solving

Team development

Recruitment

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come!

We are thrilled to announce the opening of our new store at Galeries de la Capitale, and we are looking for enthusiastic applicants to join our team as an Assistant Store Manager.

About the Role

As an Assistant Manager, you play a pivotal role in ensuring smooth day-to-day operations, supporting the team, and driving business success. Including but not limited to…

• Support the management of shift schedules to maintain adequate staffing levels andensure smooth operations
• Supervise daily store activities and staff performance, ensuring efficient operationsto drive sales
• Effectively communicate and implement plans to associates on upcoming salestargets, company initiatives, ongoing promotions, and marketing strategies to ensurethat they are well-informed and aligned with business objectives
• Provide clear instructions, answer questions, and offer guidance to maintain consistency and foster a positive and supportive environment
• Lead the team by example in delivering outstanding customer service and bestpractices
• Address customer complaints promptly and professionally, striving for a positiveresolution to maintain customer satisfaction and loyalty
• Assistin the recruitment, training, and onboarding of new team members
• Serve as the primary point of contact in the Store Manager's absence, ensuring thatall tasks are carried out and in line with company standards
• Support with store opening and setup

What We're Looking For

• A strong track record with 3 years of retail experience, including at least 1 year in a store management position
• Passionate about the Asian beauty industry, dedicated to continuous learning,sharingexpertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Demonstrated strong leadership and store operation capabilities
• Proven problem-solving skills and ability to handle customer complaints effectively
• Ability to work in a fast-paced and dynamic retail environment
• Ability to balance operational efficiency with team development
• Able to lift up to 30lbs.

Vacancy type: NEW

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.