Assistant Store Manager

Newpaltzcas; Ottawa; On-site; CAD 52,000 - 68,000; Full time

Job summary

Follett Higher Education in Ottawa is seeking a Store Supervisor to assist the Store Manager in supervising and managing store operations, planning schedules, greeting customers, answering phones, and resolving escalated issues to ensure a high-quality student experience.

You will train staff, oversee merchandising, handle cash and deposits, and partner with Store Operations, AP, HR, and Training to maintain policies and procedures. Bilingual French/English is required.

Qualifications

• Must be bilingual (French/English).
• Effective verbal and written communication.
• Ability to organize and prioritize workload.
• Computer literacy is required.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary including scheduling.
• Trains new team members FT/PT and seasonal staff.
• Ensures policy compliance and standards for store operations.
• Maintains proper merchandising and displays according to standards.
• Conducts onboarding procedures for new hires.
• Greet customers, answer phones, provide information, and resolve escalated issues; foster a hassle-free customer service culture.
• Receive, verify and unload orders; handle goods accordingly.
• Operate cash register and store computer; balance cash drawer and prepare deposits.
• Stock shelves and conduct inventory per store schedule.
• May perform general store cleaning and shelf straightening.
• May fill in for other personnel during breaks or peak periods.
• Keyholder with opening and closing responsibilities.
• Manage deposits, accounts receivable tasks, and end-of-month reporting; investigate discrepancies.
• Apply shrink prevention practices and other duties as assigned.

Skills

Bilingual (French/English)

Verbal and written communication

Organization & prioritization

Computer literacy

Education

Associate's Degree or equivalent

Job description

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company, and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners including Store Operations, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary including:
• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify and unload orders as necessary.
• Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end reports, and payroll reports.
• Applies shrink prevention practices and activities, such as visible customer service, etc.
• Performs other duties as assigned.

Requirements

• Must be Bilingual (French/English)
• Associate's Degree or equivalent is preferred.
• 1 - 3 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.