Assistant Store Manager

JD Sports / Livestock / Size?; Markham; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in sports-fashion retail is seeking an Assistant Store Manager to join their dynamic team. This role involves delivering exceptional customer experiences, coaching staff, and achieving sales targets in a vibrant retail environment. As part of a diverse and inclusive culture, you will inspire your team and contribute to a positive workplace while staying ahead of product trends. If you are passionate about streetwear and possess strong leadership skills, this opportunity offers a chance to grow within a leading omnichannel retailer.

Qualifications

• Minimum of 2 years retail experience with a passion for streetwear.
• Experience in supervising and training staff, ensuring customer satisfaction.

Responsibilities

• Ensure outstanding customer service and achieve sales targets.
• Train and develop team members for exceptional customer experiences.

Skills

Retail Experience

Customer Service

Team Development

Problem-Solving

Financial Analysis

Leadership

Adaptability

Job description

5000 Hwy 7, Markham, ON L3R 4M9, Canada Req #311

Wednesday, August 14, 2024

Department: Retail Stores | Location: CF Markville, ON | Workplace Type: On-site | Job Type: Full-time, Permanent

The Team

JD Sports is a sports-fashion retail company that aims to inspire the emerging generation of globally minded consumers through the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. As our retail stores expand across Canada, we continue to develop a diverse and inclusive work culture. JD sets the global standard for retail experience by delivering authentic brands in a premium environment.

The Role

We are seeking an Assistant Store Manager for our CF Markville location. Join our growing team to deliver excellent customer experiences, foster team development, and ensure operational excellence through managerial tasks such as scheduling, inventory management, and employee performance evaluation.

Key Duties and Responsibilities

1. Ensure the team provides outstanding customer service by coaching, motivating, and driving sales.
2. Maintain high customer satisfaction through product knowledge.
3. Train and develop a team focused on delivering exceptional experiences.
4. Achieve sales targets and key KPIs.
5. Meet operational, merchandising, visual, and customer service expectations.
6. Act as a liaison between customers, sales associates, and leadership.
7. Stay informed on product trends and share expertise.
8. Contribute to a positive, inclusive work environment.
9. Support initiatives in partnership with the Store Manager.
10. Proactively grow the business through community outreach.
11. Prioritize company culture, personal growth, and self-awareness.
12. Provide consistent, outstanding customer experiences and share our products enthusiastically.

Skills, Experience, and Knowledge

1. Minimum of 2 years retail experience.
2. Passion for streetwear and sneaker culture.
3. Experience supervising, training, and coaching staff.
4. Confident in engaging customers and delivering elevated experiences.
5. Enthusiastic about athletic products and customer interaction.
6. Strong problem-solving, decision-making, and financial analysis skills.
7. Adaptable in a dynamic omni-channel retail environment.
8. High ethical standards, integrity, and trustworthiness.
9. Flexible availability, including nights, weekends, and holidays.
10. Inspirational leadership with warmth, compassion, and a drive to exceed results.