Assistant Store Manager

Guess?, LLC.; Delta; On-site; CAD 25,000 - 37,000; Full time

Job summary

GUESS Factory in Delta, BC is seeking an Assistant Manager to oversee customer experience, train staff, and maintain store standards on the floor and in the stockroom. You will lead by example on sales floors and support the Store Manager in daily operations.

The role requires a track record of driving sales, proficiency with PC software, and the ability to lift up to 30 pounds and stand for long shifts. You will coach associates and help achieve store profitability.

Qualifications

• Minimum two years of experience driving sales and profit results, and training and developing a team.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Responsibilities

• Oversee customer experience and store staff development.
• Lead by example on the selling floor and maintain store standards on floor and stockroom.
• Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Manage payroll, loss prevention, and compliance with company policies.
• Maintain excellent communication and adaptability; multitask as needed.

Skills

Customer service

Sales

Leadership

Training and development

Visual merchandising

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To: Store Manager

Supervises: Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3973

Store Address

5000 Canoe Pass Way, Suite 134 - Delta, BC V4M0B3

Salary Minimum

$18.25

Salary Maximum

$27.00