Assistant Store Manager

Kent Building Supplies; Dartmouth; On-site; CAD 45,000 - 60,000; Full time

Job summary

Kent Building Supplies is seeking an Assistant Store Manager to oversee operations, manage departments, and ensure exceptional customer service. The role involves motivating team members, analyzing sales performance, and maintaining safety standards. Join a leading retail chain committed to employee development and continuous improvement.

Qualifications

• 2-3 years in a leadership or supervisory role.
• Excellent communication and customer service skills.

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts.
• Engage and motivate team members through coaching.
• Drive profitability by executing sales strategies.

Skills

Communication

Customer Service

Leadership

Problem Solving

Flexibility

Education

Retail Management Experience

Tools

Microsoft Office Suite

Kronos

D365

Job description

Job Description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own.

Assistant Store Managers are responsible for all operations of the business, including managing various departments, maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Responsibilities

1. Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
2. Maintain high standards on the sales floor and within your departments; ensure the workspace is organized and safe for both employees and customers.
3. Engage and motivate team members through regular check-ins, coaching, and providing constructive feedback.
4. Drive profitability by executing sales strategies focused on targeted products.
5. Analyze sales performance and implement initiatives to enhance sales growth.
6. Support team development through training programs and fostering a positive work environment.
7. Troubleshoot customer-related issues and provide excellent customer service.
8. Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, Kronos for timekeeping and attendance, and D365 for managing customer interactions, sales processes, and inventory tracking.

Qualifications

• Retail management experience is considered an asset.
• 2-3 years in a leadership or supervisory role.
• Excellent communication skills, both verbal and written.
• Exceptional customer service skills.
• Ability to leverage technology for project management, analysis, and problem-solving (including Microsoft Office Suite).
• Openness to continuous improvement and responsibility for independent learning.
• Flexible schedule based on retail needs.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and employs 20,000 dedicated employees. At JDI, you are part of a dynamic team that leads with integrity and is passionate about delivering results. We foster a culture that nurtures talent and creates an inclusive workplace, allowing you to grow your career across our various divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to disclose their accommodation needs to ensure equitable opportunities.

Worried you do not meet all the requirements? Studies show many applicants apply only when they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you're interested but feel you don't meet all the requirements, we still encourage you to apply.

We appreciate your interest; however, only selected candidates will be contacted for an interview.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada, with 48 locations and an ecommerce website. Our mission is to be the best source of home improvement products through superior customer service, quality products, and great prices. We prioritize safety and employ over 3,700 people, investing in training and technology. Our focus is on developing our people and fostering a culture of continuous improvement and innovation. Besides retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are members of the Independent Lumber Dealers Co-operative and the ARENA buying group, ensuring excellent product selection and pricing.