Assistant Spa Manager

Rudding Park; British Columbia; On-site; CAD 55,000 - 85,000; Full time

Job summary

Rudding Park invites an inspiring Assistant Spa Manager to lead the spa’s day-to-day operations with energy, passion and a commitment to exceptional guest service.

In this fast-paced luxury environment, you will coach Front of House teams, drive retail and bookings, ensure safety standards, and collaborate with other hotel departments to create memorable guest journeys. A proactive leader with strong communication is essential.

Qualifications

• Previous experience in a supervisory or management role within a spa, hospitality or leisure environment.
• A passionate leader who motivates, coaches and develops others.
• Committed to delivering exceptional guest experiences and outstanding customer service.
• Confident leading a team in a fast-paced luxury environment.
• Highly organised with excellent communication and problem-solving skills.
• Commercially aware, with the ability to drive retail sales and maximise revenue opportunities.
• A proactive, hands‑on approach with excellent attention to detail.
• Knowledge of health and safety standards and operational best practices.
• Flexible, positive and able to adapt to the needs of the business.
• Passionate about wellness, luxury hospitality and creating memorable guest experiences.

Responsibilities

• Support the Spa Manager with the day-to-day operation of the spa, ensuring an exceptional guest experience at all times.
• Lead, motivate and develop the Spa Reception, Host and Rooftop Spa teams, creating a positive and high-performing culture.
• Act as Duty Manager, overseeing the smooth and safe operation of the spa and maintaining the highest standards of service, presentation and cleanliness.
• Coach and support team members through training, one-to-ones and ongoing development.
• Drive retail sales, treatment bookings and upselling opportunities while ensuring commercial targets are achieved.
• Ensure all health and safety, operational procedures and spa standards are consistently followed.
• Monitor daily operations, resolve guest queries and complaints professionally, and continuously seek opportunities to enhance the guest experience.
• Work closely with other hotel departments to ensure effective communication and a seamless guest journey.
• Deliver spa treatments and wellness experiences when required, maintaining the highest professional standards.
• Support the Spa Manager with rota planning, reporting and other operational duties to ensure the efficient running of the department.

Job description

We are not just hiring - we are looking for an inspiring leader who is passionate about creating exceptional guest experiences.

• Do you lead with positivity and professionalism?
• Can you motivate and develop a team to deliver outstanding service every day?
• Do you thrive in a fast-paced luxury environment where attention to detail makes all the difference?

We believe the heart of our spa is our people. The energy, care, and genuine warmth we share with every guest and team member are what set us apart.

If you are an enthusiastic, proactive, and people-focused leader with a passion for wellness and hospitality, we would love to hear from you.

We are looking for an Assistant Spa Manager who will support the day-to-day operation of the spa, inspire the team to deliver exceptional service, and help create memorable experiences that keep our guests coming back time and time again.

Job Summary

To lead and manage the day-to-day operations of the spa, inspiring the team with energy, passion, and a commitment to delivering exceptional guest service. Support the Spa Manager in creating an outstanding spa experience through continuous coaching, training, and development of the Front of House team, ensuring consistently high service standards and operational excellence.

About You

• Previous experience in a supervisory or management role within a spa, hospitality or leisure environment.
• A passionate leader who motivates, coaches and develops others.
• Committed to delivering exceptional guest experiences and outstanding customer service.
• Confident leading a team in a fast-paced luxury environment.
• Highly organised with excellent communication and problem-solving skills.
• Commercially aware, with the ability to drive retail sales and maximise revenue opportunities.
• A proactive, hands‑on approach with excellent attention to detail.
• Knowledge of health and safety standards and operational best practices.
• Flexible, positive and able to adapt to the needs of the business.
• Passionate about wellness, luxury hospitality and creating memorable guest experiences.

Key Responsibilities

• Support the Spa Manager with the day-to-day operation of the spa, ensuring an exceptional guest experience at all times.
• Lead, motivate and develop the Spa Reception, Host and Rooftop Spa teams, creating a positive and high-performing culture.
• Act as a Duty Manager, overseeing the smooth and safe operation of the spa and maintaining the highest standards of service, presentation and cleanliness.
• Coach and support team members through training, one-to-ones and ongoing development.
• Drive retail sales, treatment bookings and upselling opportunities while ensuring commercial targets are achieved.
• Ensure all health and safety, operational procedures and spa standards are consistently followed.
• Monitor daily operations, resolve guest queries and complaints professionally, and continuously seek opportunities to enhance the guest experience.
• Work closely with other hotel departments to ensure effective communication and a seamless guest journey.
• Deliver spa treatments and wellness experiences when required, maintaining the highest professional standards.
• Support the Spa Manager with rota planning, reporting and other operational duties to ensure the efficient running of the department.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.