Assistant Service Manager

Leavitt Machinery; Coquitlam; On-site; CAD 90,000 - 100,000; Full time

Job summary

Leavitt Machinery is seeking an Assistant Service Manager to oversee the performance of their Service department. This role involves leading staff development, managing customer service issues, and driving efficiency improvements. Successful candidates will have prior leadership experience and knowledge of heavy machinery.

Benefits

Company paid medical health care plan

Extended health plan

Dental and vision plan

Annual health care spending account

Life and disability insurance

Sick leave plan

Employee assistance programs

RRSP matching

Wellness days

Qualifications

• 3 years of prior supervisory experience required.
• Mechanical knowledge of heavy machinery is considered an asset.
• Experience with Lean Six Sigma is a plus.

Responsibilities

• Assist with managing Service Department staff performance and development.
• Lead and support LEAN initiatives to improve efficiency.
• Manage key performance indicators related to the Service Department.

Skills

Leadership

Communication

Organization

Planning

Interpersonal skills

Multitasking

Education

Post-secondary education in Sales, Business, Management, or related discipline

Tools

Microsoft Office Suite

Job description

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Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an Assistant Service Manager to join our team in Coquitlam, BC. As the Assistant Service Manager, you will be responsible for managing the performance of the local Service department, in partnership with the Service Manager.

Essential Duties & Responsibilities

As the Assistant Service Manager your key responsibilities will include:

• Assist the Service Manager with managing the performance and development of Service Department staff
• Partner with the Human Resources department on labour related and sensitive personnel issues
• Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
• Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance
• Conduct weekly toolbox meetings with the local Parts and Service teams
• Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
• Actively addresses customer service issues and customer disputes
• Closely manage Key Performance Indicators that relate to the Service Department
• Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department
• Advocate and drive compliance on all corporate safety initiatives, policies, and programs
  
  

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous leadership experience required, including at least three years of prior supervisory experience
• Post-secondary education in Sales, Business, Management, or a related discipline preferred
• Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset
• Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
• Superior skills in organization and planning
• Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
• Experience with Lean Six Sigma considered an asset
• Adept at multitasking and managing conflicting priorities
• Confident self-starter and team player
  
  

Benefits & Perks

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Extended health plan – 100% employer paid
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Wellness days
• Ongoing professional development opportunities
  
  

The base pay range for this role is: $90,000 to $100,000 per year, depending on experience.

This is an onsite role based in Coquitlam, BC.

Leavitt Machinery & Venturis would like to thank all applicants for their interest, however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

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  Other

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