Assistant Service Manager

Farm Boy Inc.; Canada; On-site; CAD 52,000 - 82,000; Full time

Benefits offered by this job

Comprehensive benefits

10% employee discount

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy Inc. in Canada seeks a hands-on front-end leader to join the leadership team, working with the Department Manager to deliver exceptional service, strong operations, and a welcoming shopping experience reflective of Farm Boy’s community focus.

You will lead daily operations, support cashier coverage and scheduling, and drive team development through coaching and feedback while ensuring policy compliance and store safety.

Qualifications

• Passion for delivering engaging customer service.
• Post-secondary program with an emphasis in business; 1+ year supervisory/management experience or equivalent.
• Thrives in a fast-paced environment with shifting priorities.
• Smart Serve certification or willingness to obtain within six months.
• Excellent organizational, analytical, and interpersonal skills with clear communication.
• Comfort with manual and automated systems and varied computer software.

Responsibilities

• Lead the front-end leadership team with the Department Manager to deliver exceptional service and strong operations.
• Support cashier coverage, customer service, scheduling, and daily store tasks.
• Train, coach, motivate, and recognize team members while maintaining professionalism and trust.
• Conduct regular team huddles to share goals and feedback; monitor compliance with policies and regulations.
• Safeguard financial assets with cash-handling controls, audits, and accurate reporting.
• Contribute to payroll processes, purchasing orders, and store cleanliness.
• Assist with other related duties to support store success.

Skills

Customer service passion

Ability to thrive under pressure

Organizational skills

Interpersonal skills

Communication skills

Computer software proficiency

Flexibility with schedule

Education

Business emphasis post-secondary program

Tools

Smart Serve

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming shopping experience that reflects Farm Boy’s commitment to fresh, community-focused retail. Through hands‑on leadership, financial stewardship, and daily team engagement, you’ll help create an environment where both customers and team members thrive. Here are some of the other ways you’ll help us stand out:

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Partner with the Department Manager to execute department strategies and help achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Safeguard Farm Boy’s financial assets by supporting safe management, document retention, audits, float tracking, over/short reporting, refund oversight, and other cash-handling controls.
• Promote awareness, communication, and adherence to company policies and government regulations to ensure a compliant and accountable team environment.
• Champion all Safe Food Handling and Health & Safety policies, procedures, and regulatory standards to maintain a safe store for customers and team members.
• Provide hands‑on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
• Support office and administrative functions, including safe management, cash handling, scheduling, purchasing orders, and payroll processes.
• Contribute to store success by assisting with other related duties as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining a high level of performance.
• Successful completion of Smart Serve certification, or willingness to obtain certification within six months of hire.
• Excellent organizational, analytical, and interpersonal skills, supported by clear, confident communication and strong mathematical aptitude.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Thrive in a hands‑on setting that involves extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may be required.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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